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Latitude D531の取扱説明書・マニュアル [全110ページ 5.83MB]

Quick Reference Guide 17Other software problemsCHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - Ensure that the program is compatible with th e operating system installed on your computer. Ensure that your computer meets the minimum hardwa re requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program.BACK UP YOUR FILES IMMEDIATELY .USE A VIRUS -SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR CD S.SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU .SCAN THE COMPUTER FOR SPYWARE - If you are experiencing slow comp uter performance, you frequently receive pop-up advertisements, or you are having problems connect ing to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.RUN THE D ELL D IAGNOSTICS - See "Dell Diagnostics" on page 17. If all tests run successfully, the error condition is related to a software problem.Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the sa fety instructions in the Product Information Guide .When to Use the Dell DiagnosticsIf you experience a problem with your computer , perform the checks in "Lockups and Software Problems" on page 16 and run the Dell Diagnostics before you contact Dell for technical assistance.It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics work s only on DellTM computers. NOTE: The Drivers and Utilities Media is optional and may not ship with your computer.Start the Dell Diagnostics from ei ther your hard drive or from the Drivers and Utilities media.Starting the Dell Diagnostics From Your Hard DriveThe Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" in your User's Guide). NOTE: If the computer is connected to a docking device (docked), undock it . See the documentation that came with your docking device for instructions.

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