9GUARANTEE TERMS & CONDITIONSDYSON CUSTOMER CAREIf you have a question about your Dyson handheld vacuum, call the Dyson Customer Care Helpline with your serial number and details of where and when you bought the vacuum cleaner, or contact us via the website. The serial number can be found on the main body of the handheld vacuum behind the filter.Most questions can be solved over the phone by one of our Dyson Customer Care Helpline staff.If your Dyson handheld vacuum needs a service, call the Dyson Customer Care Helpline so we can discuss the available options. If your Dyson handheld vacuum is under guarantee, and the repair is covered, it will be repaired at no cost.PLEASE REGISTER AS A DYSON MACHINE OWNERTHANK YOU FOR CHOOSING TO BUY A DYSON HANDHELD VACUUMTo help us ensure you receive prompt and efficient service, please register as a Dyson machine owner. There are three ways to do this:• Online at www.dyson.co.uk• By calling the Dyson Customer Care Helpline.• By completing and returning the enclosed form to us by mail.This will confirm ownership of your Dyson handheld vacuum in the event of an insurance loss, and enable us to contact you if necessary.LIMITED 2 YEAR GUARANTEETerms and conditions of the Dyson 2 year limited guarantee.WHAT IS COVERED• The repair or replacement of your Dyson handheld vacuum (at Dyson’s discretion) if your Dyson handheld vacuum is found to be defective due to faulty materials, workmanship or function within 2 years of purchase or delivery (if any part is no longer available or out of manufacture Dyson will replace it with a functional replacement part).• Guarantee only covers the use of the Dyson handheld vacuum in UK and Ireland.WHAT IS NOT COVEREDDyson does not guarantee the repair or replacement of a product as a result of:• Normal wear and tear (e.g. fuse, brush bar etc).• Reduction in battery discharge time due to battery age or use.• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the Dyson handheld vacuum which is not in accordance with the Dyson Operating Manual.• Blockages – please refer to the Dyson Operating Manual for details of how to unblock your Dyson handheld vacuum.• Use of the Dyson handheld vacuum for anything other than normal domestic household purposes.• Use of parts not assembled or installed in accordance with the instructions of Dyson.• Use of parts and accessories which are not Dyson Genuine Components.• Faulty installation (except where installed by Dyson).• Repairs or alterations carried out by parties other than Dyson or its authorised agents.If you are in any doubt as to what is covered by your guarantee, please call the Dyson Customer Care Helpline.SUMMARY OF COVER• The guarantee becomes effective at the date of purchase (or the date of delivery if this is later).• You must provide proof of delivery/purchase before any work can be carried out on your Dyson handheld vacuum. Without this proof, any work carried out will be chargeable. Please keep your receipt or delivery note.• All work will be carried out by Dyson or its authorised agents.• Any parts which are replaced will become the property of Dyson.• The repair or replacement of your Dyson handheld vacuum under guarantee will not extend the period of guarantee.• The guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer.ABOUT YOUR PRIVACYYour information will be held by Dyson Limited and its agents for promotional, marketing and servicing purposes. If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting Dyson Limited, Tetbury Hill, Malmesbury, Wiltshire, SN16 0RP England, or by calling the Dyson Customer Care Helpline on UK: 0800 298 0298 or IRL: 01 475 7109. Or you can email us at askdyson@dyson.co.ukFor more information on how we protect your privacy, please see our privacy policy on www.dyson.co.uk PRODUCT INFORMATIONNet weight: 1.23kgPlease note: Small details may vary from those shown.This product is protected by the following intellectual property rights:PATENTS/APPLICATIONSCA 2544609; JP 2007-508934; US 2007-0079579; AU 2004294771; AU 2002226556; CA 2,439,250; EP 1370172; JP 4002185; US 6991666; AU 2002225207; EP 1361814; JP 3860541; US 7018439; AU 2001240894; EP 1268076; JP 2003-528704; US 6,835,222; AU 2002-225232; EP 1361815; JP 3940082; US 6,974,488; EP 1748848; JP 2007-534377; US 2007-0175189; WO 2005/110608; WO 2008/009884; WO 2008/009891; WO 2008/015377; WO 2008/015378; WO 2008/009886; WO 2008/009888; WO 2008/009883; GB 2440515; GB 2440514; GB 2440126; GB 2440109; GB 2440107.Designs/Design Applications:GB 3025398; GB 3025399; GB 3025400; GB 3025401; GB 3025402; GB 3025403; GB 3025404; EU 651849.Equivalent patents, registered designs and applications exist in other countries.
