HSの取扱説明書・マニュアル [全84ページ 1.09MB]
MY11 Lexus HS 250h WSG 10_29.pdf
http://drivers.lexus.com/.../MY11 Lexus HS 250h WSG 10_29.pdf - 1.09MB
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Inadditiontocompletingthecus-tomerclaimform,pleaseprovideNCDSwiththefollowinginformation:*Vehicleyear,make,model,VIN,mileageanddateofpurchase.*Abriefdescriptionofyourcom-plaintandtheactionsyouhavetakentoresolveit.*Whatactionorremedyyoubelievewouldresolveyourproblem.Ifyouareseekingreimbursementforrepairsorincidentalexpenses,pleaseprovidecopiesofapplicablereceipts.Sendyourrequestto:NationalCenterforDisputeSettlementP.O. Box 457Mt.Clemens,MI 48046Uponreceiptofyourrequest,NCDSwillcontactyouregardingthestatusofyourcaseandsupplyyouwithadditionaldetailsabouttheprogram.How does the arbitrationprocess work?WhenNCDSreceivesyourrequest,itwillbeforwardedtotheLexusareaofficeforresponse.Attherequestofeitherpartyorthearbitrators,NCDSmayscheduleatechnicalinspection.ThismayincludeaninspectionofthevehiclebyanindependenttechnicalexpertwithaLexusrepresentativepresent.ThetechnicalexpertwillforwardhisorherevaluationtoNCDS.Anoralhearingwillbeheldpriortoadecisionbeingrendered.Atthishearing,allrelevantevidenceisadmissible.YouandaLexusrepre-sentativewillpresentbothsidesofthecasetotheNCDSarbitrator(s).Youwilleachbegivenanequalopportunitytogivetestimonyandprovidedocuments.Thenyouwilleachbegivenanopportunityforrebuttal.Afterconsideringalltestimo-nyanddocuments,thearbitrator(s)willreviewtheapplicablelegalstan-dardsandrenderadecisionwithin10days.Asettlementsatisfactorytoallpartiesmaybenegotiatedatanytimeduringtheprocess.Introduction12IF YOU NEED ASSISTANCEWARRANTY2011 HS250h_9-38c:Layout 1 8/20/10 1:00 PM Page 12
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