ISの取扱説明書・マニュアル [全84ページ 1.12MB]
MY11 Lexus IS 250 WSG.pdf
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Inadditiontocompletingthecus-tomerclaimform,pleaseprovideNCDSwiththefollowinginformation:*Vehicleyear,make,model,VIN,mileageanddateofpurchase.*Abriefdescriptionofyourcom-plaintandtheactionsyouhavetakentoresolveit.*Whatactionorremedyyoubelievewouldresolveyourproblem.Ifyouareseekingreimbursementforrepairsorincidentalexpenses,pleaseprovidecopiesofapplicablereceipts.Sendyourrequestto:NationalCenterforDisputeSettlementP.O.Box457Mt.Clemens,MI 48046Uponreceiptofyourrequest,NCDSwillcontactyouregardingthestatusofyourcaseandsupplyyouwithadditionaldetailsabouttheprogram.How does the arbitrationprocess work?WhenNCDSreceivesyourrequest,itwillbeforwardedtotheLexusareaofficeforresponse.Attherequestofeitherpartyorthearbitrators,NCDSmayscheduleatechnicalinspection.ThismayincludeaninspectionofthevehiclebyanindependenttechnicalexpertwithaLexusrepresentativepresent.ThetechnicalexpertwillforwardhisorherevaluationtoNCDS.Anoralhearingwillbeheldpriortoadecisionbeingrendered.Atthishearing,allrelevantevidenceisadmissible.YouandaLexusrepre-sentativewillpresentbothsidesofthecasetotheNCDSarbitrator(s).Youwilleachbegivenanequalopportunitytogivetestimonyandprovidedocuments.Thenyouwilleachbegivenanopportunityforrebuttal.Afterconsideringalltestimo-nyanddocuments,thearbitrator(s)willreviewtheapplicablelegalstan-dardsandrenderadecisionwithin10days.Asettlementsatisfactorytoallpartiesmaybenegotiatedatanytimeduringtheprocess.Introduction12IF YOU NEED ASSISTANCEWARRANTYL02_2011 IS 250_9-38e.qxd7:Layout 1 7/20/10 1:10 AM Page 12
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