ISの取扱説明書・マニュアル [全84ページ 1.12MB]
MY11 Lexus IS 250 WSG.pdf
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What types of decisions are ren-dered, and how do I know ifLexus will abide by the decisionof the arbitrator(s)?Arbitrateddecisionsarebasedonwhatthearbitrator(s)believetobefairandequitableafterapplyingtheappropriatelegalstandards.Remediesincludebutarenotlimitedtorepairs;reimbursementforrepairsandinci-dentalexpenses,suchastowingcosts;andrepurchaseorreplacementofyourvehicle.Thedecisionofthearbitrator(s)isbindingonLexusbutnotonyou.Lexusmustcomplywiththedecisionshortlyafteritisrendered,usuallywithin30daysofyouracceptanceofthedecision.NCDSwillcontactyouwithin10daysofscheduledcompliancetoensurethatLexushascompliedinatimelymanner.Are there limits to the scopeof arbitrated decisions?Arbitrateddecisionsdonotinclude:*Attorneyfees*Punitivedamages*Multipledamages*Consequentialdamages,otherthanincidentaldamagesthatyoumaybeentitledtounderlawWhat other recourse do I have?Ifyouaredissatisfiedwiththearbitra-tor'sdecisionorLexus'compliance,youmaypursueanyotherlegalreme-diesavailabletoyou,includingsmallclaimscourt.Youshouldbeawarethatthedecisionofthearbitrator(s)isadmissibleasevidenceinanylegalproceedingsconcerningyourvehicle.Is the Dispute SettlementProgram subject to change?Theinformationinthisbookletabouttheprogramiscorrectasofthedateofprinting.However,theprogrammaybechangedwithoutnotice.ContacttheLexusCustomerSatisfactionDepartmentat(800)255-3987forthemostcurrentinformationconcerningtheDisputeSettlementProgram.Introduction13IF YOU NEED ASSISTANCEWARRANTYL02_2011 IS 250_9-38e.qxd7:Layout 1 7/20/10 1:10 AM Page 13
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