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2011IS250, IS250CWARRANTY AND SERVICES GUIDEOwnerAmenities|WarrantyInformation|MaintenanceRequirements

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Lexusrecommendshavingmainte-nanceandrepairsforyourvehicleperformedbyanauthorizedLexusdealership.Tolocateyournearestau-thorizedLexusdealership,logontowww.lexus.comorcontactLexusCustomerSatisfactionat(800)255-3987.AUTHORIZED DEALER-SHIP MAINTENANCEAND REPAIR...

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FromeveryoneatLexus,thankyouforpurchasingoneofourvehicles.YourLexusisdesignedtodeliveruncompromisingluxuryandperform-ance. Wearecommittedtoprovidingyouwithanownershipexperiencethatissecondtonone,andwelookforwardtoservingyouintheyearsahead.WelcometotheLexus...

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TABLE OF CONTENTSOWNER AMENITIESComplimentary ServicesFirstScheduledMaintenanceService ............................................4SecondScheduledMaintenanceService ........................................4LoanerVehicle ......................................

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CaliforniaEmissionControlWarranty ..........................................28TireLimitedWarranty ..........................................................34Your ResponsibilitiesOperationandMaintenance ...................................................35...

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COMPLIMENTARY SERVICESTohelpensurethatyourownershipexperienceispleasant,convenientandtrouble-free,Lexusprovidesyouwithavarietyofcomplimentaryser-vices.Theseservicesaredescribedonthefollowingpages.Othervalu-ableownerbenefitsaredescribedinthesectionentitled"...

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*Resetmaintenancereminderlight*Rotatetires*Visuallyinspectbrakepads,calipersandrotors*Checkinstallationofdriver'sfloormat*Road-testvehicleIfyoudothemajorityofyourdrivingundercertainspecialoperatingcon-ditions,additionalitemsareincludedinthisservice.Seethe"...

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COMPLIMENTARY SERVICESRoadside AssistanceLexusroadsideassistancecoverageisfor48monthsfromyourvehicle'sin-servicedate,regardlessofmileage.Coverageisprovided24hoursaday,365daysayear,forvehiclesoperatedintheUnitedStates,U.S.territoriesandCanada.Assistanceisad...

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Quality ControlYoumayhavenoticedafewmilesontheodometerwhenyoutookdeliveryofyourLexus.Thismileageisaresultofthecomprehensiveprocessusedtoensurethequalityofyourvehicle.Thisprocessincludesextensiveinspec-tionsduringandafterproduction.Thefinalinspectiontakespl...

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OTHER BENEFITS AND ASSISTANCEtraining,equipment,qualityandcus-tomersatisfaction.Theserepaircen-tersuseGenuineLexusPartsexclu-sivelyintherepairofLexusvehicles.The Smart KeyYourLexusvehiclewasmadewithtwo"SmartKeys"andanaluminumkey-numberplate.EachSmartKeyinc...

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BothLexusandyourLexusdealerarededicatedtoservingyourautomotiveneeds.Yourcompletesatisfactionisourfirstpriority.Shouldyouhaveaproblemorconcern,pleasetakethefollowingstepstoensurethequickestpossibleresponse:Step 1Discussthesituationwithadealershipmanager,suc...

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Step 3Ifyourconcernhasstillnotbeenresolvedtoyoursatisfaction,Lexusoffersadditionalassistancethrough:NationalCenterforDisputeSettlement(NCDS)P.O.Box457Mt.Clemens,MI 48046(866)272-4872Important:YoumustuseNCDSpriortoexercisingrightsorseekingreme-diesavailable...

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What types of disputesare eligible?NCDSresolvesdisputesinvolvingLexusproductreliabilityandwarrantyperformancethatariseduringthegreaterof1)fouryearsor50,000milesfromthevehicle'sin-servicedate,whicheverisearlier;or2)theapplicableprovisionoftheLexusNewVehicle...

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Inadditiontocompletingthecus-tomerclaimform,pleaseprovideNCDSwiththefollowinginformation:*Vehicleyear,make,model,VIN,mileageanddateofpurchase.*Abriefdescriptionofyourcom-plaintandtheactionsyouhavetakentoresolveit.*Whatactionorremedyyoubelievewouldresolveyo...

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What types of decisions are ren-dered, and how do I know ifLexus will abide by the decisionof the arbitrator(s)?Arbitrateddecisionsarebasedonwhatthearbitrator(s)believetobefairandequitableafterapplyingtheappropriatelegalstandards.Remediesincludebutarenotli...

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Youhavepurchasedoneofthefinestvehiclesbuiltintheworldtoday,anditisbackedbyoneofthefinestwar-rantiesintheindustry.ThisexcellentwarrantycoveragedemonstratesnotonlyourconfidenceinLexusvehicles,butalsoourcommitmenttoeveryLexuscustomer.We'rededicatedtoensuringt...

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Introduction15WARRANTY COVERAGES AT A GLANCEWARRANTYL02_2011 IS 250_9-38e.qxd7:Layout 1 7/20/10 1:10 AM Page 15

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Who Is the WarrantorThewarrantorfortheselimitedwar-rantiesisLexus,adivisionofToyotaMotorSales,U.S.A.,Inc.,19001SouthWesternAvenue,Torrance,California90509-2991,aCaliforniacorpora-tion.Which Vehicles Are CoveredThesewarrantiesapplyto20 11model-yearLexusIS25

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Your Warranties in Detail 17LimitationsTheperformanceofnecessaryrepairsandadjustmentsistheexclu-siveremedyunderthesewarrantiesoranyimpliedwarranties.Lexusdoesnotauthorizeanypersontocreateforitanyotherobligationorliabilityinconnectionwiththisvehicle.Anyimpl...

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Basic WarrantyThiswarrantycoversrepairsandadjustmentsneededtocorrectdefectsinmaterialsorworkmanshipofanypartsuppliedbyLexus,subjecttotheexceptionsindicatedunder"WhatIsNotCovered"onpages19-20.Coverageisfor48monthsor50,000miles,whicheveroccursfirst,withtheex...

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Corrosion PerforationWarrantyThiswarrantycoversrepairorreplacementofanyoriginalbodypanelthatdevelopsperforationfromcorrosion(rust-through),subjecttotheexceptionsindicatedunder"WhatIsNotCovered"onpages19-20.Coverageisfor72months,regard-lessofmileage.Forinfo...

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Thiswarrantyalsodoesnotcoverthefollowing:TiresTiresarecoveredbyaseparatewar-rantyprovidedbythetiremanufac-turer.Seepage34.Normal Wear and TearNoise,vibration,cosmeticconditionsandotherdeteriorationcausedbynormalwearandtear.Maintenance Expense*Normalmainten...

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Ifadisputearisesregardingyourwarrantycoverage,pleasefollowthestepsdescribedonpages9-10.PleasenotethatyoumustusetheNationalCenterforDisputeSettlementbeforeseekingremediesthroughacourtactionpursuanttotheMagnuson-MossWarrantyAct.YoumayalsoberequiredtousetheNa...

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Emission Defect WarrantyLexuswarrantsthatyourvehicle:*Wasdesigned,builtandequippedtoconformatthetimeofsalewithapplicablefederalemissionsstandards.*Isfreefromdefectsinmaterialsandworkmanshipthatmaycausethevehicletofailtomeetthesestandards.Federalregulations...

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Thesewarrantyobligationsdonotapplytofailuresornoncompliancecausedby:*Theuseofreplacementpartsnotcertifiedinaccordancewithaftermarketpartscertificationregulations.*Theuseofreplacementpartsnotequivalentinqualityordesigntooriginalequipmentparts.Provisionsunde...

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Evaporative Control System*Charcoalcanister*Diaphragmvalve*Fuelfillercap*Fueltank*VaporliquidseparatorExhaust Gas Recirculation(EGR) System*EGRgastemperaturesensor*EGRvalve*AssociatedpartsIgnition System*Distributorandinternalparts*Ignitioncoilandignitor*I...

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YouareresponsibleforperformanceoftherequiredmaintenanceindicatedintheOwner'sManualandthisguide.Lexuswillnotdenyawarrantyclaimsolelybecauseyoudonothaverecordstoshowthatyoumaintainedyourvehicle.However,anyfailureornoncompliancecausedbylackofmaintenanceisnotc...

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IfyourvehiclefailsanEPA-approvedemissionstest,youmaymakeaclaimundertheEmissionPerformanceWarranty.Todoso,takeyourvehicletoanauthorizedLexusdealershipandpresentacopyoftheemissionstestreport.Also,takeyourmaintenancerecordsincasetheyareneeded.Ifyourclaimquali...

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We(thedealership)wantyoutoknowthatatthetimeyournewLexusvehi-cleisbeingdelivered:1) OnthebasisofwrittennotificationfurnishedbyLexus,wehaveknowl-edgethatthevehicleiscoveredbyanEPACertificateofConformity.2)Wehavevisuallyinspectedthoseemissioncontroldevicesorp...

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The California Air Resources Board(CARB) and Lexus are pleased toexplain the emission control systemwarranty for your 2011 vehicle. InCalifornia, new motor vehicles mustbe designed, built and equipped tomeet the state's stringent anti-smogstandards. CARB r...

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1) For three years or 50,000 miles,whichever occurs first:*If your vehicle fails a smog-checktest, all necessary repairs andadjustments will be made byLexus to ensure that your vehiclepasses the test. This is yourEmission Control System PERFORMANCE WARRANT...

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These warranty obligations do notapply to failures or noncompliancecaused by: *The use of replacement parts not certified in accordance withaftermarket parts certificationregulations.*The use of replacement parts notequivalent in quality or design toorigin...

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You are responsible for performanceof the required maintenance indicatedin the Owner's Manualand this guide.Lexus will not deny a warranty claimsolely because you do not haverecords to show that you maintainedyour vehicle. However, any failure ornoncomplia...

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If your vehicle fails a smog-check test,you may make a claim under theEmission Performance Warranty. Todo so, take your vehicle to an autho -rized Lexus dealership and present a copy of the smog-check test report.Also, take your maintenance recordsin case ...

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If you have questions or concernsabout your vehicle's California emis-sion warranty coverage, please followthe steps described on pages 9-10.You may also request informationfrom or report complaints to:California Air Resources BoardMobile Source Control Di...

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The tires that come as original equip-ment on your vehicle are warrantedby their manufacturer and not Lexus.Please refer to the tire warranty state-ment included with the owner infor-mation in your vehicle.To obtain warranty service for a tire,take the tir...

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You are responsible for ensuring thatyour Lexus is operated and main-tained according to the instructions in the Owner's Manualand the"Maintenance Information" section of this guide.You should keep detailed records ofvehicle maintenance, since undersome ci...

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Warranty coverage is not dependentupon the use of any particular brandof replacement parts. However, Lexusrecommends using only GenuineLexus Parts when you need to replacea part on your vehicle. Like all Lexusproducts, Genuine Lexus Parts arebuilt to the h...

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In the United States, U.S.Territories and CanadaTo obtain warranty service in theUnited States, U.S. territories orCanada, take your vehicle to anauthorized Lexus dealership. If yourvehicle cannot be driven, contact yournearest Lexus dealership for towinga...

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labor at a geographically appropriatehourly rate multiplied by Lexus' rec-ommended time allowance for therepair.If your vehicle requires emergencyrepair, Lexus assumes no liability for subsequent failures caused byimproper repairs or the use of non-Genuine...

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IntroductionTHE IMPORTANCE OF SCHEDULED MAINTENANCEMAINTENANCE39Regularmaintenanceisessentialtoobtainingthehighestlevelofper-formance,safetyandreliabilityfromyourLexus.Itcanalsoenhanceyourvehicle'sresalevalue.ThissectionoftheWarrantyandServicesGuideisdesig...

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IntroductionMAINTENANCE AND LEXUS WARRANTY COVERAGEMAINTENANCE40Maintainingyourvehicleaccordingtotherecommendationsinthisbookletisrequiredtoensurethatyourwar-rantycoverageremainsintact.Youshouldkeepdetailedrecordsofvehi-clemaintenance,includingdateofservic...

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IntroductionLEXUS DEALERSHIP SERVICEMAINTENANCE41Toensurethatyourvehiclereceivesfirst-qualityserviceandfactory-authorizedparts,LexusrecommendshavingmaintenanceperformedbyanauthorizedLexusdealership.TolocateyournearestauthorizedLexusdealership,logontowww.le...

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IntroductionGENERAL MAINTENANCE AND REGULAR USEMAINTENANCE42Inadditiontoscheduledmaintenance,yourLexusrequiresongoinggeneralmaintenancesuchasfluidchecksandvisualinspections.Therecommendedguidelinesforinspectionsarelistedbelow.Pleaserefertothe"Mainte-nance"...

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IntroductionGENERAL MAINTENANCE AND REGULAR USEMAINTENANCE43When Cleaning the Exterior*Workingfromtoptobottom,applylotsoflow-pressurewatertothebody,wheelwellsandundersideofvehicletoremovedirtanddust.Washthevehiclebodyusingasoftspongeorcottonclothwithmildca...

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Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE44Determining YourMaintenance Interval:Months vs. MileageLexusrecommendsobtainingsched-uledmaintenanceforyourvehicleeverysixmonthsor5,000miles,whicheveroccursfirst.Forexample:*Ifatsixmonthsyouhav...

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Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE45Ifyoudriveonlyoccasionallyunderanyofthespecialoperatingcondi-tionsnoted,itisnotnecessarytochangetheoileverysixmonthsor5,000milesortoperformtheaddi-tionalserviceslistedinthecharts.Thisaddedmaint...

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Scheduled Maintenance LogComplimentary SecondScheduled MaintenanceService: 12 Months or10,000 MilesLexusalsoprovidesyoursecondscheduledmaintenanceserviceatnocharge.Theserviceisperformedat12monthsor10,000miles,whichev-eroccursfirst.Toobtainthisservice,conta...

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Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE47NOTESL03_2011 IS 250_39-47f.qxd7:Layout 1 7/20/10 1:12 AM Page 47

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log486 Months or 5,000 Miles1InspectandadjustallfluidlevelsProgramLexusPersonalizedSettings,ifrequestedResetmaintenancereminderlightRotatetires3Visuallyinspectbrakepads,calipersandrotorsCheckinstall...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 491Appliestomodelswithsamesizefrontandreartiresandwheels.18 Months or 15,000 MilesCleanairconditionerfilterInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRotate...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5024 Months or 20,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5136 Months or 30,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetires1ReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterInspectthefollo...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5242 Months or 35,000 MilesInspectandadjustallfluidlevelsResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-testvehicleNote...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5354 Months or 45,000 MilesCleanairconditionerfilterInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheckin...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5460 Months or 50,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5572 Months or 60,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceSmartKeybatteryReplacesparkplugs1Resetmaintenance...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5678 Months or 65,000 MilesInspectandadjustallfluidlevelsResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-testvehicleNote...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5790 Months or 75,000 MilesCleanairconditionerfilterInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheckin...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5896 Months or 80,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 59108 Months or 90,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceSmartKeybatteryResetmaintenancereminderlightInsp...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log60114 Months or 95,000 MilesInspectandadjustallfluidlevelsResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-testvehicleNot...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 61126 Months or 105,000 MilesCleanairconditionerfilterInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheck...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log62132 Months or 110,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoa...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 63144 Months or 120,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceSmartKeybatteryReplacesparkplugs1Inspectthefoll...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log64150 Months or 125,000 MilesInspectandadjustallfluidlevelsResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-testvehicleNo...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 65162 Months or 135,000 MilesCleanairconditionerfilterInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheck...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log66168 Months or 140,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetires1Visuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoa...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 67180 Months or 150,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceenginecoolant(seepage69)ReplaceSmartKeybatteryR...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log68Thefollowingdescriptionsareprovid-edtogiveyouabetterunderstandingofthemaintenanceservicesthatshouldbeperformedonyourvehicle.Thescheduledmaintenancelogindi-catesatwhichtime/mileageinterva...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log 69Brake Pads, Calipers and RotorsCheckbrakepadsandrotorsforexcessivewear;checkbrakerotorsforrunout.Checkbrakecalipersforfluidleakage.Somemodelsareequippedwithdirectionalrotors.Whenservici...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log70Engine Oil and Oil FilterReplacetheoilfilteranddrainandrefilltheengineoilatspecifiedinter-vals.SAE0W-20oilisthebestchoiceforgoodfueleconomyandgoodstartingincoldweather.IfSAE0W-20isnotava...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log 71Road TestWhiledrivingthevehicle,checkforproperoperationofengine,transmis-sion,brakesandsteering.Alsochecktheparkingbrake,andcheckforab-normalnoiseorvibrationfromanypartofthevehicle.Spar...

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ModelBodystyleIn-servicedateMileageatdeliverySellingdealershipSellingdealershipphonenumberVehicleIdentificationNumberVEHICLE IDENTIFICATIONMAINTENANCEScheduled Maintenance Log72L04_2011 IS 250_48-80p.qxd7:Layout 1 7/20/10 2:43 AM Page 72

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INDEXAirconditionerfilter ...................................................48-67*,68Axleshaftboots .......................................................48-67*,68Balljointsanddustcovers .............................................48-67*,68Bodyinspectio...

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74INDEXKeys ..............................................................................8LexusPersonalizedSettings ................................................1,4,45Loanervehicle....................................................................5Mai...

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75INDEXSparkplugs..............................................................55,63,71Steeringlinkageandboots .............................................48-67*,71Timingchain .....................................................................71Tireinsp...

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76NOTESL04_2011 IS 250_48-80p.qxd7:Layout 1 7/20/10 2:43 AM Page 76

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IfyournameoraddresshaschangedorifyoupurchasedyourLexusasausedvehicle,pleasecompleteandmailoneoftheattachedcards,evenifyourwarrantycoveragehasexpired.ThiswillenableLexustocontactyouwithimportantproductorsafetyupdatesconcern-ingyourvehicle.Ifthereisnolongera...

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L04_2011 IS 250_48-80p.qxd7:Layout 1 7/20/10 2:43 AM Page 78

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ThisinformationisobtainedsolelyfortheuseofLexus.Lexusoccasionallysendsspecialpromotionalofferstoregisteredowners.Checkhereifyouprefernottoreceivetheseoffers.Checkhereifaddressbelowisforcompany:oFirstname M.I. LastnameCompanynameStreetaddressorP.O.Box Apt.o...

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L04_2011 IS 250_48-80p.qxd7:Layout 1 7/20/10 2:43 AM Page 80

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00505-11WSG-IS250 7/10THEPURSUITOFPERFECTION.Cert no.SCS-COC-001023