ISの取扱説明書・マニュアル [全81ページ 1.35MB]
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naditiontocompletingthecustomerclaimformpleaseprovideNSwiththefolowinginformation*VehicleyearmakemodelV Nmileageandateofpurchase.*briefdescriptionofyourcomplaintandtheactionsyouhavetakentoresolveit.*Whatactionoremedyoubelievewouldresolveyourproblem. fyouaresekingreimbursementforrepairsorincidentalexpensespleaseprovidecopiesofaplicablereceipts.SendyourequestoNationalenterforisputeSetlementP.O.oxMt.lemensM 0UponreceiptofyourequestNSwilcontactyouregardingthestatusofyourcaseandsuplyouwithaditionaldetailsaboutheprogram. owdoesthearbitrationprocesworkWhenNSreceivesyourequestitwilbeforwardedtotheLexusareaoficeforesponse.therequestofeitherpartyorthearbitratorsNSmayscheduleatechnicalinspection.ThismayincludeaninspectionofthevehiclebyanindependentechnicalexpertwithaLexusrepresentativepresent.ThetechnicalexpertwilforwardhisorherevaluationtoNS.noralhearingwilbeheldpriortoadecisionbeingrendered.thishearingalrelevantevidenceisadmisible.YouandaLexusrepresentativewilpresentbothsidesofthecasetotheNSarbitrators.Youwileachbegivenanequaloportunitytogivetestimonyandprovidedocuments.Thenyouwileachbegivenanoportunityforrebutal.fterconsideringaltestimonyandocumentsthearbitratorswilreviewtheaplicablelegalstandardsandrenderadecisionwithin 0days.setlementsatisfactorytoalpartiesmaybenegotiatedatanytimeduringtheproces.dci1 Y U T
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このマニュアルの目次
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2 .exusrecomendsh vingm int...exusrecomendsh vingm inten nce ndrep irsforyourvehicleperformedby n uthorizedexusde lershipoloc teyourne rest uthorizedexusde lershiplogontol cmorcont ctexusustomer tisf ction t825398 RLRPMNNNNRPR
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3 .romeveryoneatLexusthank...romeveryoneatLexusthankyouforpurchasingoneofourvehicles.YourLexusisdesignedtodeliveruncompromisingluxuryandperformance.Wearecomitedtoprovidingyouwithanownershipexperiencethatisecondtononeandwelokforwardtoservingyouintheyearsahead.WelcometotheLexusfamil...
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4 .LEFE W ...LEFE W TSomplimentaryServicesirstScheduledMaintenanceService...............SecondScheduledMaintenanceService..............LoanerVehicle.......................TravelProtection......................Roadsidesistance....................
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5 .aliforniamisionontrolW...aliforniamisionontrolWaranty..............2TireLimitedWaranty....................3Your esponsibilitiesOperationandMaintenance.................3ObtainingWarantyService..................3T T ntroductionThe mportanceofScheduledMainte...
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6 .ML MEE ETohe...ML MEE ETohelpensurethatyourownershipexperienceispleasantconvenientandtroublefreLexusprovidesyouwithavarietyofcomplimentaryservices.Theseservicesaredescribedonthefolowingpages.Othervaluableownerbenefitsaredescribedinthesectionentitled"Oth...
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7 .*Resetmaintenancereminder...*Resetmaintenancereminderlight*Rotatetires*Visualyinspectbrakepadscalipersandrotors*heckinstalationofdriver'sflormat*Roadtestvehicle fyoudothemajorityofyourdrivingundercertainspecialoperatingconditionsaditionalitemsareincludedinthiservice.Sethe" 2Mont...
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8 .ML MEE E oad...ML MEE E oadsidesistanceLexusroadsideasistancecoverageisformonthsfromyourvehicle'sinservicedateregardlesofmileage.overageisprovided2hoursaday3daysayearforvehiclesoperatedintheUnitedStatesU.S.teritoriesandanada.sistanceisadminist...
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9 .ualityontrolYoumayhaven...ualityontrolYoumayhavenoticedafewmilesontheodometerwhenyoutokdeliveryofyourLexus.Thismileageisaresultofthecomprehensiveprocesusedtoensurethequalityofyourvehicle.Thisprocesincludesextensiveinspectionsduringandafterproduction.Thefinalinspectiontakesplacea...
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10 .HEEEF E...HEEEF Etrainingequipmentqualityandcustomersatisfaction.Theserepaircentersuse enuineLexusPartsexclusivelyintherepairofLexusvehicles.TheSmarteyYourLexusvehiclewasmadewithtwo"Smart eys"andanaluminumkeynumberplate.achSmart eyincludesa...
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11 .othLexusandyourLexusdeal...othLexusandyourLexusdealerarededicatedtoservingyourautomotiveneds.Yourcompletesatisfactionisourfirstpriority.ShouldyouhaveaproblemorconcernpleasetakethefolowingstepstoensurethequickestposibleresponseStep1iscusthesituationwithadealershipmanagersuchasth...
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12 .Step3 fyourconcernhastiln...Step3 fyourconcernhastilnotbenresolvedtoyoursatisfactionLexusofersaditionalasistancethroughationalenterforispute etlement ox4 7tlemens40466272472mportantYoumustuseNSpriortoexercisingrightsorsekingremediesavailabletoyouthroug...
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13 .Whatypesofdisputesareligi...WhatypesofdisputesareligibleNSresolvesdisputesinvolvingLexusproductreliabilityandwarantyperformancethatariseduringthegreaterof fouryearsor00milesfromthevehicle'sinservicedatewhicheverisearlieror2theaplicableprovisionoftheLexusNewVehicleLimitedWar...
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14 .naditiontocompletingthec...naditiontocompletingthecustomerclaimformpleaseprovideNSwiththefolowinginformation*VehicleyearmakemodelV Nmileageandateofpurchase.*briefdescriptionofyourcomplaintandtheactionsyouhavetakentoresolveit.*Whatactionoremedyoubelievewouldresolveyourpro...
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15 .Whatypesofdecisionsareren...Whatypesofdecisionsarerenderedandhowdo knowif exuswilabidebythedecisionofthearbitratorsrbitratedecisionsarebasedonwhathearbitratorsbelievetobefairandequitableafteraplyingtheapropriatelegalstandards.Remediesincludebutarenotlimitedtorepairsreimburse...
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16 .Youhavepurchasedoneofthef...Youhavepurchasedoneofthefinestvehiclesbuiltintheworldtodayanditisbackedbyoneofthefinestwarrantiesintheindustry.ThisexcelentwarantycoveragedemonstratesnotonlyourconfidenceinLexusvehiclesbutalsourcomitmentoeveryLexuscustomer.We'rededicatedtoensuringthatyo...
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18 .Who stheWarantorThewarant...Who stheWarantorThewarantorfortheselimitedwarrantiesisLexusadivisionofToyotaMotorSalesU.S.. nc. 0 SouthWesternvenueTorancealifornia002 aaliforniacorporation.WhichVehiclesreoveredThesewarantiesaplyto20 modelyearLexus S20and S20mode...
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19 .i i il1 i...i i il1 imitationsTheperformanceofnecesaryrepairsandadjustmentsisthexclusiveremedyunderthesewarantiesoranyimpliedwaranties.Lexusdoesnotauthorizeanypersontocreateforitanyotherobligationorliabilityinconectionwiththisvehicle.nyimpliedwaranty...
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20 .asicWarantyThiswarantyco...asicWarantyThiswarantycoversrepairsandadjustmentsnededtocorectdefectsinmaterialsorworkmanshipofanypartsupliedbyLexussubjecttothexceptionsindicatedunder"What sNotovered"onpages -20.overageisformonthsor000mileswhicheverocursfirstwiththexceptionofw...
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21 .orosionPerforationWarant...orosionPerforationWarantyThiswarantycoversrepairorreplacementofanyoriginalbodypanelthatdevelopsperforationfromcorosionrustthroughsubjectothexceptionsindicatedunder"What sNotovered"onpages -20.overageisfor2monthsregardlesofmileage.orinformationo...
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22 .Thiswarantyalsodoesnotcov...ThiswarantyalsodoesnotcoverthefolowingTiresTiresarecoveredbyaseparatewarrantyprovidedbythetiremanufacturer.Sepage3.NormalWearandTearNoisevibrationcosmeticonditionsandotherdeteriorationcausedbynormalwearandtear.MaintenancexpenseNormalmaintenanceserv...
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23 .fadisputearisesregarding...fadisputearisesregardingyourwarantycoveragepleasefolowthestepsdescribedonpages- 0.PleasenotethatyoumustusetheNationalenterforisputeSetlementbeforesekingremediesthroughacourtactionpursuantotheMagnusonMosWarantyct.YoumayalsoberequiredtousetheNational...
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24 .misionefectWarantyLexus...misionefectWarantyLexuswarantsthatyourvehicle*Wasdesignedbuiltandequipedtoconformathetimeofsalewithaplicablefederalemisionstandards.* sfrefromdefectsinmaterialsandworkmanshipthatmaycausethevehicletofailtometthesestandards.ederalregulationsrequirethath...
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25 .Thesewarantyobligationsdo...Thesewarantyobligationsdonotaplytofailuresornoncompliancecausedby*Theuseofreplacementpartsnotcertifiedinacordancewithaftermarketpartscertificationregulations.*Theuseofreplacementpartsnotequivalentinqualityordesigntooriginalequipmentparts.Provisionsunderth...
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26 .atalystSystem*atalytico...atalystSystem*atalyticonverterandprotector0*onstrictedfuelfilerneck*xhaustmanifold*xhaustpipemanifoldtocatalystand/orcatalystocatalystvaporativeontrolSystem*harcoalcanister*iaphragmvalve*uelfilercap*ueltank*Vaporliquidseparatorxhaustas...
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27 .Youareresponsibleforperfo...Youareresponsibleforperformanceoftherequiredmaintenanceindicatedinthew r's uandthisguide.Lexuswilnotdenyawarantyclaimsolelybecauseyoudonothaverecordstoshowthatyoumaintainedyourvehicle. oweveranyfailureornoncompliancecausedbylackofmaintenanceisnotcov...
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28 .fyourvehiclefailsanPa...fyourvehiclefailsanPaprovedemisionstestyoumaymakeaclaimunderthemisionPerformanceWaranty.TodosotakeyourvehicletoanauthorizedLexusdealershipandpresentacopyofthemisionstestreport.lsotakeyourmaintenancerecordsincasetheyareneded. fyourclaimqualifiesfor...
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29 .Wethedealershipwantyout...WethedealershipwantyoutoknowthatathetimeyournewLexusvehicleisbeingdelivered OnthebasisofwritenotificationfurnishedbyLexuswehaveknowledgethathevehicleiscoveredbyanPertificateofonformity.2Wehavevisualyinspectedthoseemisioncontroldevicesorportion...
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30 .ThealiforniairResour...ThealiforniairResourcesoardRandLexusarepleasedtoexplaintheemisioncontrolsystemwarantyforyour20 2vehicle. nalifornianewmotorvehiclesmustbedesignedbuiltandequipedtometthestate'sstringentantismogstandards.Rregul...
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31 .orthreyearsor00...orthreyearsor00mileswhicheverocursfirst* fyourvehiclefailsasmogchecktestalnecesaryrepairsandadjustmentswilbemadebyLexustoensurethatyourvehiclepasesthetest.ThisisyourmisionontrolSystemPRORMNWRNTY.* fanem...
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32 .Thesewarantyobligations...Thesewarantyobligationsdonotaplytofailuresornoncompliancecausedby*Theuseofreplacementpartsnotcertifiedinacordancewithaftermarketpartscertificationregulations.*Theuseofreplacementpartsnotequivalentinqualityordesigntooriginal...
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33 .vaporativeontrolSyste...vaporativeontrolSystem*ueltank gnitionSystem*KnocksensorOtherPartsUsedinSystems isted*TransmisionsolenoidYouareresponsibleforperformanceoftherequiredmaintenanceindicatedinthew r's uandthisguide.Lexuswilnotdenyawarantycl...
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34 .Toensureoptimumperform...Toensureoptimumperformanceandmaintainthequalitybuiltintoyourvehicle'semisioncontrolsystemsLexusrecomendstheuseof enuineLexusPartswhenservicingorrepairingthesystems.Warantycoverageisnotdependentupontheuseofanyparticular...
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35 .faLexusdealershipis...faLexusdealershipisunabletocompleterepairsonyourvehiclewithin30daysyoumayhavetherepairsmadeunderLexus'provisionsforemergencywarantyrepairs.Sepage3fordetails. fyouhavequestionsorconcernsaboutyourvehicle'saliforniaemis...
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36 .Thetiresthatcomeasor...ThetiresthatcomeasoriginalequipmentonyourvehiclearewarantedbytheirmanufacturerandnotLexus.Pleaserefertothetirewarantystatementincludedwiththeownerinformationinyourvehicle.Toobtainwarantyserviceforatiretakethetiret...
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37 .Youareresponsiblefore...YouareresponsibleforensuringthatyourLexusisoperatedandmaintainedacordingtotheinstructionsinthew r's uandthe"Maintenance nformation"sectionofthisguide.Youshouldkepdetailedrecordsofvehiclemaintenancesinceundersomecircu...
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38 .Warantycoverageisnotd...Warantycoverageisnotdependentupontheuseofanyparticularbrandofreplacementparts. oweverLexusrecomendsusingonly enuineLexusPartswhenyounedtoreplaceapartonyourvehicle.LikealLexusproducts enuineLexusPartsarebuilttothehighe...
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39 .ntheUnitedStatesUS...ntheUnitedStatesUSTeritoriesandanadaToobtainwarantyserviceintheUnitedStatesU.S.teritoriesoranadatakeyourvehicletoanauthorizedLexusdealership. fyourvehiclecanotbedrivencontactyournearestLexusdealershipfortowingasist...
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40 .laboratageographicaly...laboratageographicalyapropriatehourlyratemultipliedbyLexus'recomendedtimealowancefortherepair. fyourvehiclerequiresemergencyrepairLexusasumesnoliabilityforsubsequentfailurescausedbyimproperrepairsortheuseofnon enuineLexu...
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41 .di AC ...di AC FC D DA AC 39Regularmaintenanceisesentialtobtainingthehighestlevelofperformancesafetyandreliabilityfromyour exustcanalsoenhanceyourvehicle'sresalevalueThisectionofthennde ce deisdes...
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42 .diA AC A...diA AC AD AA C AG 4 aintainingyourvehicleacordingtotherecomendationsinthisbokletisrequiredtoensurethatyourwarrantycoverageremainsintactYoushouldkepdetailedrecordsofvehiclemaintenanceincludingdateofservi...
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43 .di D A ...di D A C 4Toensurethatyourvehiclereceivesfirstqualityserviceandfactoryauthorizedparts exusrecomendshavingmaintenanceperformedbyanauthorized exusdealershipTolocateyournearestauthorized exusdealershiplogont...
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44 .diG AA ...diG AA AC AD GA 4naditiontoscheduledmaintenanceyour exusrequiresongoingeneralmaintenancesuchasfluidchecksandvisualinspectionsTherecomendedguidelinesforinspectionsarelistedbelow leaserefertothe" aintenan...
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45 .diG AA ...diG AA AC AD GA 43 henle ningthexterior*WorkingfromtoptobotomaplylotsoflowpresurewatertothebodywhelwelsandundersideofvehicletoremovedirtandustWashthevehiclebodyusingasoftspongeorcotonclothwithmildcarwa...
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46 .edledieegC...edledieegC D DA AC G 4etermining our inten ncenterv lonthsvsile ge exusrecomendsobtainingscheduledmaintenanceforyourvehicleeverysixmonthsor50mileswhicheverocursfirstorexample*fatsixmonthsyouhavedr...
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47 .edledieegC...edledieegC D DA AC G 45fyoudriveonlyocasionalyunderanyofthespecialoperatingconditionsnoteditisnotnecesarytochangetheoileverysixmonthsor500milesortoperformtheaditionalserviceslistedinthechartsThisadedmaint...
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48 .edledieego...edledieegompliment ryecondcheduled inten nceerviceonthsoriles exusalsoprovidesyoursecondscheduledmaintenanceserviceatnochargeTheserviceisperformedat12monthsor100mileswhicheverocursfirstTobtainthiservicecontactyour exusdea...
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50 .H MINNN G ...H MINNN G T hele nenneg 48 onthsor5iles nspectandadjustalfluidlevelsProgram exusPersonalizedSetingsifrequestedResetmaintenancereminderlightRotatetires3Visualyinspectbrakepadscalipersandrotorsheckins...
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51 .H MINNN G ...H MINNN G T hele nenneg41 st swtssz t t sws8onthsor5ilesleanairconditionerfilter nspectandadjustalfluidlevelsReplaceSmart eybateryResetmaintenancereminderlightRotate...
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52 .H MINNN G ...H MINNN G T hele nenneg 54onthsorilesReplacengineoilwith0W 0oilreplaceoilfilterResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorsheckinstalationofdriver'sflormatRo...
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53 .H MINNN G ...H MINNN G T hele nenneg53 onthsor3ilesReplacengineoilwith0W 0oilreplaceoilfilterResetmaintenancereminderlightRotatetires1ReplaceairconditionerfilterReplacebrakefluidReplacengineairfilter nspecthefo...
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54 .H MINNN G ...H MINNN G T hele nenneg 54onthsor35iles nspectandadjustalfluidlevelsResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorsheckinstalationofdriver'sflormatRoadtestvehicle ...
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55 .H MINNN G ...H MINNN G T hele nenneg5354onthsor45ilesleanairconditionerfilter nspectandadjustalfluidlevelsReplaceSmart eybateryResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorshec...
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56 .H MINNN G ...H MINNN G T hele nenneg 54 onthsor5ilesReplacengineoilwith0W 0oilreplaceoilfilterResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorsheckinstalationofdriver'sflormatRo...
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57 .H MINNN G ...H MINNN G T hele nenneg57onthsor ilesReplacengineoilwith0W 0oilreplaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplacengineairfilterReplaceSmart eybateryReplacesparkplugs1Resetmaintenan...
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58 .H MINNN G ...H MINNN G T hele nenneg 5 78onthsor 5iles nspectandadjustalfluidlevelsResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorsheckinstalationofdriver'sflormatRoadtestvehicle ...
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59 .H MINNN G ...H MINNN G T hele nenneg57onthsor75ilesleanairconditionerfilter nspectandadjustalfluidlevelsReplaceSmart eybateryResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorshec...
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60 .H MINNN G ...H MINNN G T hele nenneg 58 onthsor8ilesReplacengineoilwith0W 0oilreplaceoilfilterResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorsheckinstalationofdriver'sflormatRo...
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61 .H MINNN G ...H MINNN G T hele nenneg58onthsorilesReplacengineoilwith0W 0oilreplaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplacengineairfilterReplaceSmart eybateryResetmaintenancereminderlight ...
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62 .H MINNN G ...H MINNN G T hele nenneg 4onthsor5iles nspectandadjustalfluidlevelsResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorsheckinstalationofdriver'sflormatRoadtestvehicle ...
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63 .H MINNN G ...H MINNN G T hele nenneg onthsor5ilesleanairconditionerfilter nspectandadjustalfluidlevelsReplaceSmart eybateryResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorsh...
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64 .H MINNN G ...H MINNN G T hele nenneg 3onthsorilesReplacengineoilwith0W 0oilreplaceoilfilterResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorsheckinstalationofdriver'sflormatR...
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65 .H MINNN G ...H MINNN G T hele nenneg 34onthsorilesReplacengineoilwith0W 0oilreplaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplacengineairfilterReplaceSmart eybateryReplacesparkplugs1 nspecthefol...
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66 .H MINNN G ...H MINNN G T hele nenneg 45onthsor5iles nspectandadjustalfluidlevelsResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorsheckinstalationofdriver'sflormatRoadtestvehicl...
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67 .H MINNN G ...H MINNN G T hele nenneg 5 onthsor35ilesleanairconditionerfilter nspectandadjustalfluidlevelsReplaceSmart eybateryResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorsh...
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68 .H MINNN G ...H MINNN G T hele nenneg 8onthsor4ilesReplacengineoilwith0W 0oilreplaceoilfilterResetmaintenancereminderlightRotatetires1Visualyinspectbrakepadscalipersandrotorsheckinstalationofdriver'sflormat...
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69 .H MINNN G ...H MINNN G T hele nenneg 78onthsor5ilesReplacengineoilwith0W 0oilreplaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplacengineairfilterReplacenginecolantsepageReplaceSmart eybateryR...
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70 .NINMINNNI...NINMINNNIM T hele nenneg 8ThefolowingdescriptionsareprovidedtogiveyouabeterunderstandingofthemaintenanceservicesthatshouldbeperformedonyourvehicleThescheduledmaintenancelogindicatesatwhichtime/mileageint...
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71 .NINMINNNI...NINMINNNIM T hele nenneg rake adsalipersand otorsheckbrakepadsandrotorsforexcesivewearcheckbrakerotorsforunoutheckbrakecalipersforfluidleakageSomemodelsareequipedwithdirectionalrotorsWhenservicingt...
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72 .NINMINNNI...NINMINNNIM T hele nenneg 7ngine iland ililterReplacetheoilfilterandrainandrefilthengineoilatspecifiedintervalsS0W 0oilisthebestchoiceforgodfueleconomyandgodstartingincoldweather fS0W 0isnotavaila...
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73 .NINMINNNI...NINMINNNIM T hele nenneg7 oadTestWhiledrivingthevehiclecheckforproperoperationofenginetransmissionbrakesandsteringlsochecktheparkingbrakeandcheckforabnormalnoiseorvibrationfromanypartofthevehicleSp...
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74 .odel nservicedate ileag...odel nservicedate ileageatdeliverySelingdealershipSelingdealershiphonenumberVehicle dentificationNumberHI INIIIN T hele nenneg 7
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75 .irconditionerfi...irconditionerfilter4-xleshaftbots4-aljointsandustcovers4-odyinspection4-odyrepairsrakesluid4 ...
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76 .74 eys...74 eys exusPersonalizedSetings144 oanervehicle aintenancesrelatedtowarantycoverage 31340omplimentaryfirstandsecondservices44-4xplanationofmainten...
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77 .75 Sparkplugs...75 Sparkplugs31Steringlinkageandbots4-1Timingchain1Tireinspections4 Tirerotation4-1Tirepresurewarningsensors1T...
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78 .If your name or address ...If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or ...
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