HSの取扱説明書・マニュアル [全82ページ 1.21MB]
2012 Lexus HS250h WSG FINAL.pdf
http://drivers.lexus.com/.../2012 Lexus HS250h WSG FINAL.pdf - 1.21MB
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Inadditiontocompletingthecus-tomerclaimform,pleaseprovideNCDSwiththefollowinginformation:*Vehicleyear,make,model,VIN,mileageanddateofpurchase.*Abriefdescriptionofyourcom-plaintandtheactionsyouhavetakentoresolveit.*Whatactionorremedyyoubelievewouldresolveyourproblem.Ifyouareseekingreimbursementforrepairsorincidentalexpenses,pleaseprovidecopiesofapplicablereceipts.Sendyourrequestto:NationalCenterforDisputeSettlementP.O.Box457Mt.Clemens,MI 48046Uponreceiptofyourrequest,NCDSwillcontactyouregardingthestatusofyourcaseandsupplyyouwithadditionaldetailsabouttheprogram.How does the arbitrationprocess work?WhenNCDSreceivesyourrequest,itwillbeforwardedtotheLexusareaofficeforresponse.Attherequestofeitherpartyorthearbitrators,NCDSmayscheduleatechnicalinspection.ThismayincludeaninspectionofthevehiclebyanindependenttechnicalexpertwithaLexusrepresentativepresent.ThetechnicalexpertwillforwardhisorherevaluationtoNCDS.Anoralhearingwillbeheldpriortoadecisionbeingrendered.Atthishearing,allrelevantevidenceisadmissible.YouandaLexusrepre-sentativewillpresentbothsidesofthecasetotheNCDSarbitrator(s).Youwilleachbegivenanequalopportunitytogivetestimonyandprovidedocuments.Thenyouwilleachbegivenanopportunityforrebuttal.Afterconsideringalltestimo-nyanddocuments,thearbitrator(s)willreviewtheapplicablelegalstan-dardsandrenderadecisionwithin10days.Asettlementsatisfactorytoallpartiesmaybenegotiatedatanytimeduringtheprocess.Introduction12IF YOU NEED ASSISTANCEWARRANTY2012 HS250h_9-38b:Layout 1 9/2/11 2:21 PM Page 12
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