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00505-12WSG-HSH PRINTED 9/11THE PURSUIT OF PERFECTION.2012HS 250hWARRANTY AND SERVICES GUIDEOwner Amenities |Warranty Information |Maintenance Requirements2012 HS250h_cover_a_WarrantySvcsGuide-tallFINAL 9/9/11 12:10 PM Page cv1

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Your HS 250h is a gas/electric hybridvehicle that has both high-voltage DCand AC systems as well as a 12-voltsystem. Both DC and AC high volt-age are very dangerous and cancause personal injury, severe burns,electric shock and even fatal injuryunless appro...

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FromeveryoneatLexus,thankyouforpurchasingoneofourvehicles.YourLexusisdesignedtodeliveruncompromisingluxuryandperform-ance. Wearecommittedtoprovidingyouwithanownershipexperiencethatissecondtonone,andwelookforwardtoservingyouintheyearsahead.WelcometotheLexus...

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TABLE OF CONTENTSOWNER AMENITIESComplimentary ServicesFirstScheduledMaintenanceService ............................................4SecondScheduledMaintenanceService ........................................4LoanerVehicle ......................................

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CaliforniaEmissionControlWarranty ..........................................28TireLimitedWarranty ..........................................................34Your ResponsibilitiesOperationandMaintenance ...................................................35...

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COMPLIMENTARY SERVICESTohelpensurethatyourownershipexperienceispleasant,convenientandtrouble-free,Lexusprovidesyouwithavarietyofcomplimentaryser-vices.Theseservicesaredescribedonthefollowingpages.Othervalu-ableownerbenefitsaredescribedinthesectionentitled"...

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*Resetmaintenancereminderlight*Rotatetires*Visuallyinspectbrakepads,calipersandrotors*Checkinstallationofdriver'sfloormat*Road-testvehicleIfyoudothemajorityofyourdrivingundercertainspecialoperatingcon-ditions,additionalitemsareincludedinthisservice.Seethe"...

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COMPLIMENTARY SERVICESRoadside AssistanceLexusroadsideassistancecoverageisfor48monthsfromyourvehicle'sin-servicedate,regardlessofmileage.Coverageisprovided24hoursaday,365daysayear,forvehiclesoperatedintheUnitedStates,U.S.territoriesandCanada.Assistanceisad...

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Quality ControlYoumayhavenoticedafewmilesontheodometerwhenyoutookdeliveryofyourLexus.Thismileageisaresultofthecomprehensiveprocessusedtoensurethequalityofyourvehicle.Thisprocessincludesextensiveinspec-tionsduringandafterproduction.Thefinalinspectiontakespl...

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OTHER BENEFITS AND ASSISTANCEtraining,equipment,qualityandcus-tomersatisfaction.Theserepaircen-tersuseGenuineLexusPartsexclu-sivelyintherepairofLexusvehicles.The Smart KeyYourLexusvehiclewasmadewithtwo"SmartKeys"andanaluminumkey-numberplate.EachSmartKeyinc...

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BothLexusandyourLexusdealerarededicatedtoservingyourautomotiveneeds.Yourcompletesatisfactionisourfirstpriority.Shouldyouhaveaproblemorconcern,pleasetakethefollowingstepstoensurethequickestpossibleresponse:Step 1Discussthesituationwithadealershipmanager,suc...

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Step 3Ifyourconcernhasstillnotbeenresolvedtoyoursatisfaction,Lexusoffersadditionalassistancethrough:NationalCenterforDisputeSettlement(NCDS)P.O.Box457Mt.Clemens,MI 48046(866)272-4872Important:YoumustuseNCDSpriortoexercisingrightsorseekingreme-diesavailable...

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What types of disputesare eligible?NCDSresolvesdisputesinvolvingLexusproductreliabilityandwarrantyperformancethatariseduringthegreaterof1)fouryearsor50,000milesfromthevehicle'sin-servicedate,whicheverisearlier;or2)theapplicableprovisionoftheLexusNewVehicle...

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Inadditiontocompletingthecus-tomerclaimform,pleaseprovideNCDSwiththefollowinginformation:*Vehicleyear,make,model,VIN,mileageanddateofpurchase.*Abriefdescriptionofyourcom-plaintandtheactionsyouhavetakentoresolveit.*Whatactionorremedyyoubelievewouldresolveyo...

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What types of decisions are ren-dered, and how do I know ifLexus will abide by the decisionof the arbitrator(s)?Arbitrateddecisionsarebasedonwhatthearbitrator(s)believetobefairandequitableafterapplyingtheappropriatelegalstandards.Remediesincludebutarenotli...

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Youhavepurchasedoneofthefinestvehiclesbuiltintheworldtoday,anditisbackedbyoneofthefinestwar-rantiesintheindustry.ThisexcellentwarrantycoveragedemonstratesnotonlyourconfidenceinLexusvehicles,butalsoourcommitmenttoeveryLexuscustomer.We'rededicatedtoensuringt...

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Introduction15WARRANTY COVERAGES AT A GLANCEWARRANTY2012 HS250h_9-38b:Layout 1 9/2/11 2:21 PM Page 15

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Your Warranties in Detail16GENERAL WARRANTY PROVISIONSWARRANTYWho Is the WarrantorThewarrantorfortheselimitedwar-rantiesisLexus,adivisionofToyotaMotorSales,U.S.A.,Inc.,19001SouthWesternAvenue,Torrance,California90509-2991,aCaliforniacorpora-tion.Which Vehi...

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Your Warranties in Detail 17LimitationsTheperformanceofnecessaryrepairsandadjustmentsistheexclu-siveremedyunderthesewarrantiesoranyimpliedwarranties.Lexusdoesnotauthorizeanypersontocreateforitanyotherobligationorliabilityinconnectionwiththisvehicle.Anyimpl...

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Basic WarrantyThiswarrantycoversrepairsandadjustmentsneededtocorrectdefectsinmaterialsorworkmanshipofanypartsuppliedbyLexus,subjecttotheexceptionsindicatedunder"WhatIsNotCovered"onpages19-20.Coverageisfor48monthsor50,000miles,whicheveroccursfirst,withtheex...

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workmanshipofanyseatbeltorairbagsystemsuppliedbyLexus,subjecttotheexceptionsindicatedunder"WhatIsNotCovered"onpages19-20.Coverageisfor72monthsor70,000miles,whicheveroccursfirst.ForvehiclessoldandregisteredinKansas,thewarrantyforseatbeltsandrelatedcomponent...

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Thiswarrantyalsodoesnotcoverthefollowing:TiresTiresarecoveredbyaseparatewar-rantyprovidedbythetiremanufac-turer.Seepage34.Normal Wear and TearNoise,vibration,cosmeticconditionsandotherdeteriorationcausedbynormalwearandtear.Maintenance Expense*Normalmainten...

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Ifadisputearisesregardingyourwarrantycoverage,pleasefollowthestepsdescribedonpages9-10.PleasenotethatyoumustusetheNationalCenterforDisputeSettlementbeforeseekingremediesthroughacourtactionpursuanttotheMagnuson-MossWarrantyAct.YoumayalsoberequiredtousetheNa...

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Emission Defect WarrantyLexuswarrantsthatyourvehicle:*Wasdesigned,builtandequippedtoconformatthetimeofsalewithapplicablefederalemissionsstandards.*Isfreefromdefectsinmaterialsandworkmanshipthatmaycausethevehicletofailtomeetthesestandards.Federalregulations...

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Thesewarrantyobligationsdonotapplytofailuresornoncompliancecausedby:*Theuseofreplacementpartsnotcertifiedinaccordancewithaftermarketpartscertificationregulations.*Theuseofreplacementpartsnotequivalentinqualityordesigntooriginalequipmentparts.Provisionsunde...

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Evaporative Control System*Charcoalcanister*Diaphragmvalve*Fuelfillercap*FueltankHybrid System*Batterycontrolmodule(batteryvoltagesensor)(8/80)**Batterythermistor*Generator*Hybridbattery**Hybridbatteryjunctionblock*Hybridcontrolmodule(powermanagementcontro...

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YouareresponsibleforperformanceoftherequiredmaintenanceindicatedintheOwner'sManualandthisguide.Lexuswillnotdenyawarrantyclaimsolelybecauseyoudonothaverecordstoshowthatyoumaintainedyourvehicle.However,anyfailureornoncompliancecausedbylackofmaintenanceisnotc...

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IfyourvehiclefailsanEPA-approvedemissionstest,youmaymakeaclaimundertheEmissionPerformanceWarranty.Todoso,takeyourvehicletoanauthorizedLexusdealershipandpresentacopyoftheemissionstestreport.Also,takeyourmaintenancerecordsincasetheyareneeded.Ifyourclaimquali...

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We(thedealership)wantyoutoknowthatatthetimeyournewLexusvehi-cleisbeingdelivered:1) OnthebasisofwrittennotificationfurnishedbyLexus,wehaveknowl-edgethatthevehicleiscoveredbyanEPACertificateofConformity.2)Wehavevisuallyinspectedthoseemissioncontroldevicesorp...

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The California Air Resources Board(CARB) and Lexus are pleased toexplain the emission control systemwarranty for your 2012 vehicle. InCalifornia, new motor vehicles mustbe designed, built and equipped tomeet the state's stringent anti-smogstandards. CARB r...

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1) For three years or 50,000 miles,whichever occurs first:*If your vehicle fails a smog-checktest, all necessary repairs andadjustments will be made byLexus to ensure that your vehiclepasses the test. This is yourEmission Control System PERFORMANCE WARRANT...

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These warranty obligations do notapply to failures or noncompliancecaused by: *The use of replacement parts not certified in accordance withaftermarket parts certificationregulations.*The use of replacement parts notequivalent in quality or design toorigin...

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Evaporative Control System*Charcoal canister*Fuel tankHybrid System*Battery control module (batteryvoltage sensor)**Hybrid battery**Hybrid control module (powermanagement control module)**Inverter with converter**Transaxle (including motor andgenerator)You...

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To ensure optimum performance and maintain the quality built into your vehicle's emission control sys-tems, Lexus recommends the use ofGenuine Lexus Parts when servicingor repairing the systems.Warranty coverage is not dependentupon the use of any particul...

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If a Lexus dealership is unable tocomplete repairs on your vehiclewithin 30 days, you may have therepairs made under Lexus' provisionsfor emergency warranty repairs. Seepage 37 for details.If you have questions or concernsabout your vehicle's California em...

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The tires that come as original equip-ment on your vehicle are warrantedby their manufacturer and not Lexus.Please refer to the tire warranty state-ment included with the owner infor-mation in your vehicle.To obtain warranty service for a tire,take the tir...

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You are responsible for ensuring thatyour Lexus is operated and main-tained according to the instructions in the Owner's Manualand the"Maintenance Information" section of this guide.You should keep detailed records ofvehicle maintenance, since undersome ci...

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Warranty coverage is not dependentupon the use of any particular brandof replacement parts. However, Lexusrecommends using only GenuineLexus Parts when you need to replacea part on your vehicle. Like all Lexusproducts, Genuine Lexus Parts arebuilt to the h...

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In the United States, U.S.Territories and CanadaTo obtain warranty service in theUnited States, U.S. territories orCanada, take your vehicle to anauthorized Lexus dealership. If yourvehicle cannot be driven, contact yournearest Lexus dealership for towinga...

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any parts that were removed from thevehicle. You will be reimbursed forwarranted parts at the manufacturer'ssuggested retail price and warrantedlabor at a geographically appropriatehourly rate multiplied by Lexus' rec-ommended time allowance for therepair....

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IntroductionTHE IMPORTANCE OF SCHEDULED MAINTENANCEMAINTENANCE39Regularmaintenanceisessentialtoobtainingthehighestlevelofper-formance,safetyandreliabilityfromyourLexus.Itcanalsoenhanceyourvehicle'sresalevalue.ThissectionoftheWarrantyandServicesGuideisdesig...

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IntroductionMAINTENANCE AND LEXUS WARRANTY COVERAGEMAINTENANCE40Maintainingyourvehicleaccordingtotherecommendationsinthisbookletisrequiredtoensurethatyourwar-rantycoverageremainsintact.Youshouldkeepdetailedrecordsofvehi-clemaintenance,includingdateofservic...

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IntroductionLEXUS DEALERSHIP SERVICEMAINTENANCE41Toensurethatyourvehiclereceivesfirst-qualityserviceandfactory-authorizedparts,LexusrecommendshavingmaintenanceperformedbyanauthorizedLexusdealership.TolocateyournearestauthorizedLexusdealership,logontowww.le...

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IntroductionGENERAL MAINTENANCE AND REGULAR USEMAINTENANCE42Inadditiontoscheduledmaintenance,yourLexushybridvehiclerequiresongoinggeneralmaintenancesuchasfluidchecksandvisualinspections.Therecommendedguidelinesforinspectionsarelistedbelow.Pleaserefertothe"...

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IntroductionGENERAL MAINTENANCE AND REGULAR USEMAINTENANCE43*Whencleaningcarpet,removedirtanddustwithavacuumcleaner.Applyafoaming-typecarpetcleanerwithaspongeorbrush,allowingcleanertoworkforafewminutestoloosendirt.Continuebyrubbingcarpetinacircularmotion.W...

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Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE44Determining YourMaintenance Interval:Months vs. MileageLexusrecommendsobtainingsched-uledmaintenanceforyourvehicleeverysixmonthsor5,000miles,whicheveroccursfirst.Forexample:*Ifatsixmonthsyouhav...

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Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE45Ifyoudriveonlyoccasionallyunderanyofthespecialoperatingcondi-tionsnoted,itisnotnecessarytochangetheoileverysixmonthsor5,000milesortoperformtheaddi-tionalserviceslistedinthecharts.Thisaddedmaint...

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Scheduled Maintenance LogComplimentary SecondScheduled MaintenanceService: 12 Months or10,000 MilesLexusalsoprovidesyoursecondscheduledmaintenanceserviceatnocharge.Theserviceisperformedat12monthsor10,000miles,whichev-eroccursfirst.Toobtainthisservice,conta...

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Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE47NOTES2012 HS250h_39-47a:Layout 1 9/2/11 2:20 PM Page 47

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log486 Months or 5,000 Miles1InspectandadjustallfluidlevelsProgramLexusPersonalizedSettings,ifrequestedResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstalla...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 4918 Months or 15,000 MilesCleanairconditionerfilterInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckins...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5024 Months or 20,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-t...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5136 Months or 30,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterInspectthefollow...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5242 Months or 35,000 MilesInspectandadjustallfluidlevelsResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-testvehicleNote:...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5354 Months or 45,000 MilesCleanairconditionerfilterInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckins...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5460 Months or 50,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-t...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5572 Months or 60,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceSmartKeybatteryResetmaintenancereminderlightInspe...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5678 Months or 65,000 MilesInspectandadjustallfluidlevelsResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-testvehicleNote:...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5790 Months or 75,000 MilesCleanairconditionerfilterInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckins...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5896 Months or 80,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-t...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 59108 Months or 90,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceSmartKeybatteryResetmaintenancereminderlightInsp...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log60114 Months or 95,000 MilesInspectandadjustallfluidlevelsResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-testvehicleNote...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 61126 Months or 105,000 MilesCleanairconditionerfilterInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsChecki...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log62132 Months or 110,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 63144 Months or 120,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceSmartKeybatteryReplacesparkplugs1Inspectthefoll...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log64150 Months or 125,000 MilesInspectandadjustallfluidlevelsResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-testvehicleNot...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 65162 Months or 135,000 MilesCleanairconditionerfilterInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsChecki...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log66168 Months or 140,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 67180 Months or 150,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceengine/invertercoolant(seepage70)ReplaceSmartKe...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log68Thefollowingdescriptionsareprovid-edtogiveyouabetterunderstandingofthemaintenanceservicesthatshouldbeperformedonyourvehicle.Thescheduledmaintenancelogindi-catesatwhichtime/mileageinterva...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log 69jump-starttothe12-voltbattery,con-tactyourLexusdealership.AnyrepairstothehybridbatteryorhybridsystemshouldbeperformedbyaqualifiedtechnicianfollowingproceduresinLexusserviceandrepairpubl...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log70Engine and Inverter CoolantsWheninspecting,visuallycheckthelevelsoftheengineandinvertercoolantsonthesee-throughreser-voirs.Addcoolantasnecessary.Whenreplacing,drainthecoolingsystemandref...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log 71Exhaust Pipes and MountingsVisuallyinspecttheexhaustpipes,mufflerandhangersforcracks,deteriorationanddamage.Starttheengineandlistencarefullyforanyexhaustleakage.Tightenconnec-tionsandre...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log72Tire RotationSeeyourOwner'sManualfortirerotationrequirements.Checktirepressureandchecktiresfordamageandunevenwear.Ifthevehicleisequippedwithasparetire,checktheconditionandpressureofthesp...

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VEHICLE IDENTIFICATIONMAINTENANCEScheduled Maintenance Log 73ModelIn-servicedateMileageatdeliverySellingdealershipSellingdealershipphonenumberVehicleIdentificationNumber2012 HS250h_48-76b:Layout 1 9/2/11 2:18 PM Page 73

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74INDEXAirconditionerfilter ...................................................48-67*,68Axleshaftboots .......................................................48-67*,68Balljointsanddustcovers .............................................48-67*,68Battery:12-...

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75INDEXHybridbattery ...........................................insidefrontcover,42,68Inspections,generalmaintenance ..........................................42-43Keys ..............................................................................8LexusPer...

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76INDEXServicehistory....................................................................7Smog-checktests ...........................................................26,32Sparkplugs..................................................................63, 71Stee...

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If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or safety u...

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Your HS 250h is a gas/electric hybridvehicle that has both high-voltage DCand AC systems as well as a 12-voltsystem. Both DC and AC high volt-age are very dangerous and cancause personal injury, severe burns,electric shock and even fatal injuryunless appro...

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00505-12WSG-HSH PRINTED 9/11THE PURSUIT OF PERFECTION.2012HS 250hWARRANTY AND SERVICES GUIDEOwner Amenities |Warranty Information |Maintenance Requirements2012 HS250h_cover_a_WarrantySvcsGuide-tallFINAL 9/9/11 12:10 PM Page cv1