RXの取扱説明書・マニュアル [全82ページ 0.69MB]
MY13_ Lexus RX 350_WSG_lr.pdf
http://drivers.lexus.com/.../MY13_ Lexus RX 350_WSG_lr.pdf - 0.69MB
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What types of disputesare eligible?NCDSresolvesdisputesinvolvingLexusproductreliabilityandwarrantyperformancethatariseduringthegreaterof1)fouryearsor50,000milesfromthevehicle'sin-servicedate,whicheverisearlier;or2)theapplicableprovisionoftheLexusNewVehicleLimitedWarranty.However,NCDSwillnotarbitrate1)claimsinvolvingavehicleusedprimarilyforcommercialpurposesunlesstheLemonLawsofyourstatecovervehi-clesusedforcommercialpurposes;or2)claimsthatanairbagfailedtodeployordeployedwhenitshouldnothave;or3)disputesregardingfiresand/oraccidentsand/ortheft.Sincethereareotheradditionalexclusions,pleasecontactNCDSforfurtherinformationoneligibilityguidelines.YoumustfilearequestforarbitrationwithNCDSwithinsixmonthsoftheexpirationoftheeligi-bilityperiod,providedtheconcernorallegeddefectwasbroughttotheattentionofLexusoroneofitsdealersduringtheeligibilityperiod.How long is the arbitrationprocess?Theentireprocess-fromthetimeNCDSreceivesyourrequestforarbi-trationtothearbitrator'sdecision-isdesignedtotakenomorethan40days.Adecisionmaybedelayedif:*Youfailtoprovidecertaininfor-mationrequiredbyNCDS.*YoufailtomakeyourvehicleavailableforinspectionbyNCDSinatimelymanner(ifaninspectionisrequired).How do I request arbitration?Toinitiatearbitration,youmustcom-pleteanNCDScustomerclaimformandmailittoNCDS.AclaimformisincludedintheLemonLawGuidelocatedinyourvehicle,oryoumayrequestaformbycallingNCDSat(866)272-4872.Whenyoucall,pleasehavereadyyourvehicleidenti-ficationnumber(VIN),thenamesofyoursellingandservicingdealerships,andthecurrentmileageonyourLexus.IntroductionIF YOU NEED ASSISTANCEWARRANTY11
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