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00505-13WSG-RX350 PRINTED3/122013RX350WARRANTY AND SERVICES GUIDEOwnerAmenities|WarrantyInformation|MaintenanceRequirementsFPO

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Lexusrecommendshavingmainte-nanceandrepairsforyourvehicleperformedbyanauthorizedLexusdealership.TolocateyournearestauthorizedLexusdealership,logontowww.lexus.comorcontactLexusCustomerSatisfactionat(800)255-3987.AUTHORIZEDDEALERSHIPMAINTENANCE ANDREPAIRS

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FromeveryoneatLexus,thankyouforpurchasingoneofourvehicles.YourLexusisdesignedtodeliveruncompromisingluxuryandperfor-mance. Wearecommittedtoprovid-ingyouwithanownershipexperiencethatissecondtonone,andwelookforwardtoservingyouintheyearsahead.WelcometotheLexu...

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TABLE OF CONTENTSOWNER AMENITIESComplimentary ServicesFirstScheduledMaintenanceService ............................................4SecondScheduledMaintenanceService ........................................4LoanerVehicle ......................................

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CaliforniaEmissionControlWarranty ..........................................28TireLimitedWarranty ..........................................................34Your ResponsibilitiesOperationandMaintenance ...................................................35...

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COMPLIMENTARY SERVICESTohelpensurethatyourownershipexperienceispleasant,convenientandtrouble-free,Lexusprovidesyouwithavarietyofcomplimentaryser-vices.Theseservicesaredescribedonthefollowingpages.Othervalu-ableownerbenefitsaredescribedinthesectionentitled"...

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•Reset maintenance reminderlight•Rotate tires•Visually inspect brake pads,calipers and rotors•Check installation of driver’sfloor mat•Road-test vehicleIf you do the majority of your drivingunder certain special operating con-ditions, additional items are i...

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COMPLIMENTARY SERVICESRoadside AssistanceLexusroadsideassistancecoverageisfor48monthsfromyourvehicle'sin-servicedate,regardlessofmileage.Coverageisprovided24hoursaday,365daysayear,forvehiclesoperatedintheUnitedStates,U.S.territoriesandCanada.Assistanceisad...

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Quality ControlYoumayhavenoticedafewmilesontheodometerwhenyoutookdeliveryofyourLexus.Thismileageisaresultofthecomprehensiveprocessusedtoensurethequalityofyourvehicle.Thisprocessincludesextensiveinspec-tionsduringandafterproduction.Thefinalinspectiontakespl...

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OTHER BENEFITS AND ASSISTANCEtraining, equipment, quality and customer satisfaction. These repaircenters use Genuine Lexus Partsexclusively in the repair of Lexus vehicles.The Smart Key Your Lexus vehicle was made withtwo “Smart Keys” and an aluminumkey-nu...

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BothLexusandyourLexusdealerarededicatedtoservingyourautomotiveneeds.Yourcompletesatisfactionisourfirstpriority.Shouldyouhaveaproblemorconcern,pleasetakethefollowingstepstoensurethequickestpossibleresponse:Step 1Discussthesituationwithadealershipmanager,suc...

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Step 3Ifyourconcernhasstillnotbeenresolvedtoyoursatisfaction,Lexusoffersadditionalassistancethrough:NationalCenterforDisputeSettlement(NCDS)P.O.Box457Mt.Clemens,MI 48046(866)272-4872Important:YoumustuseNCDSpriortoexercisingrightsorseekingreme-diesavailable...

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What types of disputesare eligible?NCDSresolvesdisputesinvolvingLexusproductreliabilityandwarrantyperformancethatariseduringthegreaterof1)fouryearsor50,000milesfromthevehicle'sin-servicedate,whicheverisearlier;or2)theapplicableprovisionoftheLexusNewVehicle...

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Inadditiontocompletingthecus-tomerclaimform,pleaseprovideNCDSwiththefollowinginformation:*Vehicleyear,make,model,VIN,mileageanddateofpurchase.*Abriefdescriptionofyourcom-plaintandtheactionsyouhavetakentoresolveit.*Whatactionorremedyyoubelievewouldresolveyo...

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What types of decisions are rendered, and how do I know ifLexus will abide by the decisionof the arbitrator(s)?Arbitrated decisions are based onwhat the arbitrator(s) believe to befair and equitable after applying theappropriate legal standards. Remediesin...

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Youhavepurchasedoneofthefinestvehiclesbuiltintheworldtoday,anditisbackedbyoneofthefinestwar-rantiesintheindustry.ThisexcellentwarrantycoveragedemonstratesnotonlyourconfidenceinLexusvehicles,butalsoourcommitmenttoeveryLexuscustomer.We'rededicatedtoensuringt...

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Introduction15WARRANTY COVERAGES AT A GLANCEWARRANTY

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Who Is the WarrantorThewarrantorfortheselimitedwar-rantiesisLexus,adivisionofToyotaMotorSales,U.S.A.,Inc.,19001SouthWesternAvenue,Torrance,California90509-2991,aCaliforniacorporation.Which Vehicles Are CoveredThesewarrantiesapplyto20 13model-yearLexusRX350...

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Your Warranties in Detail 17LimitationsTheperformanceofnecessaryrepairsandadjustmentsistheexclu-siveremedyunderthesewarrantiesoranyimpliedwarranties.Lexusdoesnotauthorizeanypersontocreateforitanyotherobligationorliabilityinconnectionwiththisvehicle.Anyimpl...

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Basic WarrantyThiswarrantycoversrepairsandadjustmentsneededtocorrectdefectsinmaterialsorworkmanshipofanypartsuppliedbyLexus,subjecttotheexceptionsindicatedunder"WhatIsNotCovered"onpages19-20.Coverageisfor48monthsor50,000miles,whicheveroccursfirst,withtheex...

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Corrosion PerforationWarrantyThiswarrantycoversrepairorreplacementofanyoriginalbodypanelthatdevelopsperforationfromcorrosion(rust-through),subjecttotheexceptionsindicatedunder"WhatIsNotCovered"onpages19-20.Coverageisfor72months,regard-lessofmileage.Forinfo...

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Thiswarrantyalsodoesnotcoverthefollowing:TiresTiresarecoveredbyaseparatewar-rantyprovidedbythetiremanufac-turer.Seepage34.Normal Wear and TearNoise,vibration,cosmeticconditionsandotherdeteriorationcausedbynormalwearandtear.Maintenance Expense*Normalmainten...

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If a dispute arises regarding your warranty coverage, please follow the steps described on pages 9–10. Please note that you must use theNational Center for DisputeSettlement before seeking remediesthrough a court action pursuant to theMagnuson-Moss Warrant...

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Emission Defect WarrantyLexuswarrantsthatyourvehicle:*Wasdesigned,builtandequippedtoconformatthetimeofsalewithapplicablefederalemissionsstandards.*Isfreefromdefectsinmaterialsandworkmanshipthatmaycausethevehicletofailtomeetthesestandards.Federalregulations...

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Thesewarrantyobligationsdonotapplytofailuresornoncompliancecausedby:*Theuseofreplacementpartsnotcertifiedinaccordancewithaftermarketpartscertificationregulations.*Theuseofreplacementpartsnotequivalentinqualityordesigntooriginalequipmentparts.Provisionsunde...

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Catalyst System*Catalyticconverterandprotector(8/80)*Constrictedfuelfillerneck*Exhaustmanifold*Exhaustpipe(manifoldtocata-lystand/orcatalysttocatalyst)Evaporative Control System*Charcoalcanister*Diaphragmvalve*Fuelfillercap*Fueltank*VaporliquidseparatorExh...

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YouareresponsibleforperformanceoftherequiredmaintenanceindicatedintheOwner'sManualandthisguide.Lexuswillnotdenyawarrantyclaimsolelybecauseyoudonothaverecordstoshowthatyoumaintainedyourvehicle.However,anyfailureornoncompliancecausedbylackofmaintenanceisnotc...

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IfyourvehiclefailsanEPA-approvedemissionstest,youmaymakeaclaimundertheEmissionPerformanceWarranty.Todoso,takeyourvehicletoanauthorizedLexusdealershipandpresentacopyoftheemissionstestreport.Also,takeyourmaintenancerecordsincasetheyareneeded.Ifyourclaimquali...

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We(thedealership)wantyoutoknowthatatthetimeyournewLexusvehi-cleisbeingdelivered:1) OnthebasisofwrittennotificationfurnishedbyLexus,wehaveknowl-edgethatthevehicleiscoveredbyanEPACertificateofConformity.2)Wehavevisuallyinspectedthoseemissioncontroldevicesorp...

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The California Air Resources Board(CARB) and Lexus are pleased toexplain the emission control systemwarranty for your 2013 vehicle. InCalifornia, new motor vehicles mustbe designed, built and equipped tomeet the state's stringent anti-smogstandards. CARB r...

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1) For three years or 50,000 miles,whichever occurs first:*If your vehicle fails a smog-checktest, all necessary repairs andadjustments will be made byLexus to ensure that your vehiclepasses the test. This is yourEmission Control System PERFORMANCE WARRANT...

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These warranty obligations do notapply to failures or noncompliancecaused by: *The use of replacement parts not certified in accordance withaftermarket parts certificationregulations.*The use of replacement parts notequivalent in quality or design toorigin...

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Evaporative Control System*Fuel tankIgnition System*Crank position sensor*Knock sensorOther Parts Used in SystemsListed*Transmission solenoid*Wire transmission (includingtemperature sensor)You are responsible for performanceof the required maintenance indi...

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To ensure optimum performance and maintain the quality built into your vehicle's emission control sys-tems, Lexus recommends the use ofGenuine Lexus Parts when servicingor repairing the systems.Warranty coverage is not dependentupon the use of any particul...

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If a Lexus dealership is unable tocomplete repairs on your vehiclewithin 30 days, you may have therepairs made under Lexus' provisionsfor emergency warranty repairs. Seepage 37 for details.If you have questions or concernsabout your vehicle's California em...

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The tires that come as original equip-ment on your vehicle are warrantedby their manufacturer and not Lexus.Please refer to the tire warranty state-ment included with the owner infor-mation in your vehicle.To obtain warranty service for a tire,take the tir...

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You are responsible for ensuring thatyour Lexus is operated and main-tained according to the instructions in the Owner's Manualand the"Maintenance Information" section of this guide.You should keep detailed records ofvehicle maintenance, since undersome ci...

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Warranty coverage is not dependentupon the use of any particular brandof replacement parts. However, Lexusrecommends using only GenuineLexus Parts when you need to replacea part on your vehicle. Like all Lexusproducts, Genuine Lexus Parts arebuilt to the h...

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In the United States, U.S.Territories and CanadaTo obtain warranty service in theUnited States, U.S. territories orCanada, take your vehicle to anauthorized Lexus dealership. If yourvehicle cannot be driven, contact yournearest Lexus dealership for towinga...

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warranted parts at the manufacturer'ssuggested retail price and warrantedlabor at a geographically appropriatehourly rate multiplied by Lexus' rec-ommended time allowance for therepair.If your vehicle requires emergencyrepair, Lexus assumes no liability fo...

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IntroductionTHE IMPORTANCE OF SCHEDULED MAINTENANCEMAINTENANCE39Regular maintenance is essential to obtaining the highest level of per-formance, safety and reliability fromyour Lexus. It can also enhance yourvehicle’s resale value. This section of the Warr...

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IntroductionMAINTENANCE AND LEXUS WARRANTY COVERAGEMAINTENANCE40Maintainingyourvehicleaccordingtotherecommendationsinthisbookletisrequiredtoensurethatyourwar-rantycoverageremainsintact.Youshouldkeepdetailedrecordsofvehi-clemaintenance,includingdateofservic...

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IntroductionLEXUS DEALERSHIP SERVICEMAINTENANCE41Toensurethatyourvehiclereceivesfirst-qualityserviceandfactory-authorizedparts,LexusrecommendshavingmaintenanceperformedbyanauthorizedLexusdealership.TolocateyournearestauthorizedLexusdealership,logontowww.le...

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IntroductionGENERAL MAINTENANCE AND REGULAR USEMAINTENANCE42Inadditiontoscheduledmaintenance,yourLexusrequiresongoinggeneralmaintenancesuchasfluidchecksandvisualinspections.Therecommendedguidelinesforinspectionsarelistedbelow.Pleaserefertothe"Mainte-nance"...

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IntroductionGENERAL MAINTENANCE AND REGULAR USEMAINTENANCE43When Cleaning the Interior*Removedirtanddustwithavacuumcleaner.Wipedirtysur-faceswithasoftclothdampenedwithwarmwater.*Whencleaningleatherinterior,removedirtanddustwithavacuumcleaner.Usingasponge,a...

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Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE44Determining YourMaintenance Interval:Months vs. MileageLexusrecommendsobtainingsched-uledmaintenanceforyourvehicleeverysixmonthsor5,000miles,whicheveroccursfirst.Forexample:*Ifatsixmonthsyouhav...

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Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE45Ifyoudriveonlyoccasionallyunderanyofthespecialoperatingcondi-tionsnoted,itisnotnecessarytochangetheoileverysixmonthsor5,000milesortoperformtheaddi-tionalserviceslistedinthecharts.Thisaddedmaint...

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Scheduled Maintenance LogComplimentary SecondScheduled MaintenanceService: 12 Months or10,000 MilesLexusalsoprovidesyoursecondscheduledmaintenanceserviceatnocharge.Theserviceisperformedat12monthsor10,000miles,which-everoccursfirst.Toobtainthisservice,conta...

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Scheduled Maintenance LogNOTESSCHEDULED MAINTENANCE LOGMAINTENANCE47

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log486 Months or 5,000 Miles112 Months or 10,000 Miles2Replaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallatio...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 4918 Months or 15,000 MilesInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRe-torquenutsandboltsofdriveshaft(AWD)RotatetiresVisuallyinspectbrakepads,calipersandr...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5024 Months or 20,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-t...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5136 Months or 30,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresRe-torquenutsandboltsofdriveshaft(AWD)ReplaceairconditionerfilterReplacebrakefluid...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5242 Months or 35,000 Miles 48 Months or 40,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallati...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5354 Months or 45,000 MilesInspectandadjustallfluidlevelsReplaceSmartKeybatteryResetmaintenancereminderlightRe-torquenutsandboltsofdriveshaft(AWD)RotatetiresVisuallyinspectbrakepads,calipersandr...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5460 Months or 50,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-t...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5572 Months or 60,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterRe-torquenutsandboltsofdriveshaft(AWD)ReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceSmartKeybat...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5678 Months or 65,000 Miles 84 Months or 70,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallati...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5790 Months or 75,000 MilesInspectandadjustallfluidlevelsRe-torquenutsandboltsofdriveshaft(AWD)ReplaceSmartKeybatteryResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandr...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5896 Months or 80,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad-t...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 59108 Months or 90,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterRe-torquenutsandboltsofdriveshaft(AWD)ReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceSmartKeyba...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log60114 Months or 95,000 Miles 120 Months or 100,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterReplaceenginecoolant(seepage70)ResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepad...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 61126 Months or 105,000 MilesInspectandadjustallfluidlevelsRe-torquenutsandboltsofdriveshaft(AWD)ReplaceSmartKeybatteryResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersan...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log62132 Months or 110,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 63144 Months or 120,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterRe-torquenutsandboltsofdriveshaft(AWD)ReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceSmartKeyb...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log64150 Months or 125,000 Miles 156 Months or 130,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterInspectenginecoolant(seepage70)ResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepa...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 65162 Months or 135,000 MilesInspectandadjustallfluidlevelsRe-torquenutsandboltsofdriveshaft(AWD)ReplaceSmartKeybatteryResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersan...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log66168 Months or 140,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterResetmaintenancereminderlightRotatetiresVisuallyinspectbrakepads,calipersandrotorsCheckinstallationofdriver'sfloormatRoad...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 67180 Months or 150,000 MilesReplaceengineoilwith0W-20oil;replaceoilfilterRe-torquenutsandboltsofdriveshaft(AWD)ReplaceairconditionerfilterReplacebrakefluidReplaceengineairfilterReplaceenginecoo...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log68Thefollowingdescriptionsarepro-videdtogiveyouabetterunderstand-ingofthemaintenanceservicesthatshouldbeperformedonyourvehicle.Thescheduledmaintenancelogindi-catesatwhichtime/mileageinterv...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log 69Brake Pads, Calipers and RotorsCheckbrakepadsandrotorsforexcessivewear;checkbrakerotorsforrunout.Checkbrakecalipersforfluidleakage.Aqualifiedtechnicianshouldperformtheseinspections.Diff...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log70Engine CoolantWheninspecting,visuallychecktheleveloftheenginecoolantonthesee-throughreservoir.Addcoolantasnecessary.Whenreplacing,drainthecoolingsystemandrefillwithcoolant.AlwaysuseGenui...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log 71Fuel Lines and Connections, FuelTank Band and Fuel Tank VaporVent System HosesVisuallyinspectforcorrosion,dam-age,cracks,andlooseorleakingconnections.Tightenconnectionsandreplacepartsas...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log72Timing ChainThetimingchainrequiresnoperiodicinspection.Tire RotationSeeyourOwner'sManualfortirerotationrequirements.Checktirepressureandchecktiresfordamageandunevenwear.Ifthevehicleisequ...

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VEHICLE IDENTIFICATIONMAINTENANCEScheduled Maintenance Log 73ModelIn-servicedateMileageatdeliverySellingdealershipSellingdealershipphonenumberVehicleIdentificationNumber

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*Seescheduledmaintenancelogformaintenanceinterval.74INDEXAirconditionerfilter ...................................................48-67*,68Axleshaftboots .......................................................48-67*,68Balljointsanddustcovers ..................

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75INDEXKeys ..............................................................................8LexusPersonalizedSettings ................................................1,4,45Loanervehicle....................................................................5Mai...

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76INDEXTimingchain .....................................................................72Tireinspections..................................................................42Tirerotation ............................................................48-67*,72T...

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11-TCS-05328_LexusWMG_BRC_PerfCard_1_1F_lm.indd 2 8/11/11 8:00 PM

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If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or ...

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Lexusrecommendshavingmainte-nanceandrepairsforyourvehicleperformedbyanauthorizedLexusdealership.TolocateyournearestauthorizedLexusdealership,logontowww.lexus.comorcontactLexusCustomerSatisfactionat(800)255-3987.AUTHORIZEDDEALERSHIPMAINTENANCE ANDREPAIRS

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00505-13WSG-RX350 PRINTED3/122013RX350WARRANTY AND SERVICES GUIDEOwnerAmenities|WarrantyInformation|MaintenanceRequirementsFPO