* The same nonconformity [a failure toconform to the written warranty thatsubstantially impairs the use, value orsafety of the vehicle] results in a conditionthat is likely to cause death or seriousbodily injury if the vehicle is driven AND thenonconformity has been subject to repairtwo or more times by BMW or its agentsAND the buyer or lessee has directlynotified BMW of the need for the repair ofthe nonconformity; OR* The same nonconformity has been subjectto repair 4 or more times by BMW or itsagents AND the buyer has notified BMW ofthe need for the repair of the nonconformity;OR* The vehicle is out of service by reason ofrepair of nonconformities by BMW or itsagents for a cumulative total of more than30 calendar days after delivery of thevehicle to the buyer.NOTICE TO BMW AS REQUIRED ABOVESHALL BE SENT TO THE FOLLOWINGADDRESS:BMW of North America, LLCCustomer Relations and ServicesDepartmentP.O. Box 1227Westwood, New Jersey 07675-12271 (800) 831-11178. The following remedies may be sought inBBB AUTO LINE: repairs, reimbursement formoney paid to repair a vehicle or otherexpenses incurred as a result of a vehiclenonconformity, repurchase or replacement ofyour vehicle and compensation for damagesand remedies available under BMW's writtenwarranty or applicable law.9. The following remedies may not be soughtin BBB AUTO LINE: punitive or multipledamages, attorneys' fees, or consequentialdamages other than as provided in CaliforniaCivil Code Section 1794(a) and (b).10. You may reject the decision issued by aBBB AUTO LINE arbitrator. If you reject thedecision, you will be free to pursue furtherlegal action. The arbitrator's decision and anyfindings will be admissible in a court action.11. If you accept the arbitrator's decision,BMW will be bound by the decision, and willcomply with the decision within a reasonabletime not to exceed 30 days after we receivenotice of your acceptance of the decision.12. Please call BBB AUTO LINE at 1-800-955-5100 for further details about theprogram.As a BMW owner, you will experience BMWquality first hand. Our dedication to excellencein design, engineering, and service is amongthe best in the world. And we invest heavilyevery year in our people and facilities toensure that our quality standards are consis-tently applied from the factory to the BMWcenter. Part of that investment program isdevoted to our multi-million-dollarImport Processing Centers staffed by ourhighly trained specialists.At these state-of-the-art facilities, each BMW isgiven a thorough inspection after its trans-atlantic shipment to the United States.Imperfections in the mechanical and electricalsystems or damage to the sheet metal, paint,trim or other components of the vehicle whichmay occur during transportation from thefactory to the United States are normallydetected and corrected at the Import Process-ing Centers in the United States. Any defect inmaterial or workmanship which occurs duringthe warranty period is covered under the NewVehicle Limited Warranty.Special ProgramsSOMETIMES BMW OF NORTH AMERICAOFFERS A SPECIAL ADJUSTMENTPROGRAM TO PAY ALL OR PART OF THECOST OF CERTAIN REPAIRS BEYOND THETERMS OF THE WARRANTY. CHECK WITHYOUR BMW CENTER TO DETERMINEWHETHER ANY ADJUSTMENT PROGRAMIS APPLICABLE TO YOUR MOTORVEHICLE.BMW Import Processing Centers24
