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IntroductionLEXUS DEALERSHIP SERVICEMAINTENANCE41To ensure that your vehicle receivesfirst-quality service and factory-authorized parts, Lexus recommendshaving maintenance performed by an authorized Lexus dealership. Tolocate your nearest authorized Lexusdealership, log on to www.lexus.comor contact Lexus Customer Satis-faction at (800)255-3987.Lexus dealership technicians areexperts in the maintenance and repairof Lexus vehicles. They stay currenton the latest service informationthrough Lexus technical bulletins,service publications and trainingcourses. Many are also certifiedthrough the Lexus Commitment toPerfection Certification Program,which requires specialized, state-of-the-art training as well as rigorousexams through both Lexus and theNational Institute for AutomotiveService Excellence.Additionally, when you have yourvehicle serviced at a Lexus dealer-ship, your service information isrecorded in the Lexus NationalService History database. This is thefirst database of its kind in the auto-motive industry. It can be accessed byany Lexus dealership in the U.S. — agreat convenience if you relocate orneed to have your vehicle servicedwhile traveling.You can be confident you’re gettingthe best possible service for yourvehicle when you take it to a Lexusdealership. Don’t trust your invest-ment to anything less than a team ofLexus specialists.Maintenance and repairs notperformed by an authorizedLexus dealership should be per-formed by a qualified technicianfollowing procedures in Lexusservice and repair publications.2013 GS 350_39-47a 11/18/11 8:16 PM Page 41
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1 .00505–13WSG–GS350 PRINTED...00505–13WSG–GS350 PRINTED 12/112013GS 350WARRANTY AND SERVICES GUIDEOwner Amenities |Warranty Information |Maintenance Requirements2013 GS 350_cover b 11/18/11 9:16 PM Page cv1
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2 .Lexus recommends having m...Lexus recommends having mainte-nance and repairs for your vehicleperformed by an authorized Lexusdealership. To locate your nearestauthorized Lexus dealership, log on to www.lexus.comor contact LexusCustomer Satisfaction at (800)255-3987.AUTHORIZEDDEALERSH...
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3 .From everyone at Lexus, t...From everyone at Lexus, thank youfor purchasing one of our vehicles.Your Lexus is designed to deliveruncompromising luxury and perform-ance. We are committed to providingyou with an ownership experiencethat is second to none, and we lookforward to serving...
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4 .TABLE OF CONTENTSOWNER AM...TABLE OF CONTENTSOWNER AMENITIESComplimentary ServicesFirst Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . ...
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5 .California Emission Contr...California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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6 .COMPLIMENTARY SERVICESTo ...COMPLIMENTARY SERVICESTo help ensure that your ownershipexperience is pleasant, convenientand trouble-free, Lexus provides youwith a variety of complimentary ser-vices. These services are describedon the following pages. Other valu-able owner benefits are ...
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7 .•Reset maintenance remind...•Reset maintenance reminderlight•Rotate tires•Visually inspect brake pads,calipers and rotors•Check installation of driver’sfloor mat•Road-test vehicleIf you do the majority of your drivingunder certain special operating con-ditions, additional items are i...
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8 .COMPLIMENTARY SERVICESRoa...COMPLIMENTARY SERVICESRoadside AssistanceLexus roadside assistance coverage is for 48 months from your vehicle’sin-service date, regardless of mileage.Coverage is provided 24 hours a day,365 days a year, for vehicles operatedin the United States, U.S. terr...
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9 .Quality ControlYou may ha...Quality ControlYou may have noticed a few miles onthe odometer when you took deliveryof your Lexus. This mileage is a resultof the comprehensive process used toensure the quality of your vehicle. Thisprocess includes extensive inspec-tions during and after...
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10 .OTHER BENEFITS AND ASSIST...OTHER BENEFITS AND ASSISTANCEtraining, equipment, quality and cus-tomer satisfaction. These repair cen-ters use Genuine Lexus Parts exclu-sively in the repair of Lexus vehicles.The Smart Key Your Lexus vehicle was made withtwo “Smart Keys” and an aluminumk...
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11 .Both Lexus and your Lexus...Both Lexus and your Lexus dealer arededicated to serving your automotiveneeds. Your complete satisfaction isour first priority. Should you have aproblem or concern, please take thefollowing steps to ensure the quickestpossible response:Step 1Discuss the si...
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12 .Step 3If your concern has...Step 3If your concern has still not beenresolved to your satisfaction, Lexusoffers additional assistance through:National Center for DisputeSettlement (NCDS)P.O. Box 457Mt. Clemens, MI 48046(866) 272-4872Important: You must use NCDS priorto exercising rig...
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13 .What types of disputes ar...What types of disputes are eligible?NCDS resolves disputes involvingLexus product reliability and warrantyperformance that arise during thegreater of 1) four years or 50,000miles from the vehicle’s in-servicedate, whichever is earlier; or 2) theapplicable ...
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14 .In addition to completing...In addition to completing the cus-tomer claim form, please provideNCDS with the following information:•Vehicle year, make, model, VIN,mileage and date of purchase.•A brief description of your com-plaint and the actions you havetaken to resolve it.•What act...
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15 .What types of decisions a...What types of decisions are ren-dered, and how do I know ifLexus will abide by the decisionof the arbitrator(s)?Arbitrated decisions are based onwhat the arbitrator(s) believe to befair and equitable after applying theappropriate legal standards. Remediesi...
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16 .You have purchased one of...You have purchased one of the finestvehicles built in the world today, and itis backed by one of the finest war-ranties in the industry. This excellentwarranty coverage demonstrates notonly our confidence in Lexus vehicles,but also our commitment to everyL...
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18 .Who Is the WarrantorThe w...Who Is the WarrantorThe warrantor for these limited war-ranties is Lexus, a division of ToyotaMotor Sales, U.S.A., Inc., 19001 SouthWestern Avenue, Torrance, California90509-2991, a California corpora-tion.Which Vehicles Are CoveredThese warranties apply t...
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19 .Your Warranties in Detail...Your Warranties in Detail 17LimitationsThe performance of necessaryrepairs and adjustments is the exclu-sive remedy under these warrantiesor any implied warranties. Lexus doesnot authorize any person to create forit any other obligation or liability inconn...
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20 .Basic WarrantyThis warran...Basic WarrantyThis warranty covers repairs andadjustments needed to correctdefects in materials or workmanshipof any part supplied by Lexus, subjectto the exceptions indicated under“What Is Not Covered” on pages19–20.Coverage is for 48 months or50,000 mile...
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21 .Corrosion PerforationWarr...Corrosion PerforationWarrantyThis warranty covers repair orreplacement of any original bodypanel that develops perforation fromcorrosion (rust-through), subject tothe exceptions indicated under “WhatIs Not Covered” on pages 19–20.Coverage is for 72 months,...
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22 .This warranty also does n...This warranty also does not cover thefollowing:TiresTires are covered by a separate war-ranty provided by the tire manufac-turer. See page 34.Normal Wear and TearNoise, vibration, cosmetic conditionsand other deterioration caused bynormal wear and tear.Mai...
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23 .If a dispute arises regar...If a dispute arises regarding your warranty coverage, please follow the steps described on pages 9–10. Please note that you must use theNational Center for DisputeSettlement before seeking remediesthrough a court action pursuant to theMagnuson-Moss Warrant...
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24 .Emission Defect WarrantyL...Emission Defect WarrantyLexus warrants that your vehicle:•Was designed, built andequipped to conform at the timeof sale with applicable federalemissions standards.•Is free from defects in materialsand workmanship that maycause the vehicle to fail to meetth...
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25 .These warranty obligation...These warranty obligations do notapply to failures or noncompliancecaused by: •The use of replacement parts not certified in accordance withaftermarket parts certificationregulations.•The use of replacement parts notequivalent in quality or design toorigin...
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26 .Catalyst System•Catalytic...Catalyst System•Catalytic converter and protector (8/80)•Constricted fuel filler neck•Exhaust manifold•Exhaust pipe (manifold to cata-lyst and/or catalyst to catalyst)Evaporative Control System•Charcoal canister•Diaphragm valve•Fuel filler cap•Fuel tank•Va...
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27 .You are responsible for p...You are responsible for performanceof the required maintenance indicatedin the Owner’s Manual and this guide.Lexus will not deny a warranty claimsolely because you do not haverecords to show that you maintainedyour vehicle. However, any failure ornoncompli...
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28 .If your vehicle fails an ...If your vehicle fails an EPA-approvedemissions test, you may make a claimunder the Emission PerformanceWarranty. To do so, take your vehicleto an authorized Lexus dealership andpresent a copy of the emissions testreport. Also, take your maintenancerecords ...
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29 .We (the dealership) want ...We (the dealership) want you to knowthat at the time your new Lexus vehi-cle is being delivered:1) On the basis of written notificationfurnished by Lexus, we have knowl-edge that the vehicle is covered byan EPA Certificate of Conformity.2)We have visually ...
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30 .The California Air Resour...The California Air Resources Board(CARB) and Lexus are pleased toexplain the emission control systemwarranty for your 2013 vehicle. InCalifornia, new motor vehicles mustbe designed, built and equipped tomeet the state’s stringent anti-smogstandards. CARB r...
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31 .1) For three years or 50,1) For three years or 50,000 miles,whichever occurs first:•If your vehicle fails a smog-checktest, all necessary repairs andadjustments will be made byLexus to ensure that your vehiclepasses the test. This is yourEmission Control System PERFORMANCE WARRANT...
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32 .These warranty obligation...These warranty obligations do notapply to failures or noncompliancecaused by: •The use of replacement parts not certified in accordance withaftermarket parts certificationregulations.•The use of replacement parts notequivalent in quality or design toorigin...
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33 .You are responsible for p...You are responsible for performanceof the required maintenance indicatedin the Owner’s Manualand this guide.Lexus will not deny a warranty claimsolely because you do not haverecords to show that you maintainedyour vehicle. However, any failure ornoncomplia...
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34 .If your vehicle fails a s...If your vehicle fails a smog-check test,you may make a claim under theEmission Performance Warranty. Todo so, take your vehicle to an autho-rized Lexus dealership and present a copy of the smog-check test report.Also, take your maintenance recordsin case t...
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35 .If you have questions or ...If you have questions or concernsabout your vehicle’s California emis-sion warranty coverage, please followthe steps described on pages 9–10.You may also request informationfrom or report complaints to:California Air Resources BoardMobile Source Control Di...
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36 .The tires that come as or...The tires that come as original equip-ment on your vehicle are warrantedby their manufacturer and not Lexus.Please refer to the tire warranty state-ment included with the owner infor-mation in your vehicle.To obtain warranty service for a tire,take the tir...
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37 .You are responsible for e...You are responsible for ensuring thatyour Lexus is operated and main-tained according to the instructions in the Owner’s Manualand the“Maintenance Information” section of this guide.You should keep detailed records ofvehicle maintenance, since undersome ci...
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38 .Warranty coverage is not ...Warranty coverage is not dependentupon the use of any particular brandof replacement parts. However, Lexusrecommends using only GenuineLexus Parts when you need to replacea part on your vehicle. Like all Lexusproducts, Genuine Lexus Parts arebuilt to the h...
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39 .In the United States, U.S...In the United States, U.S.Territories and CanadaTo obtain warranty service in theUnited States, U.S. territories orCanada, take your vehicle to anauthorized Lexus dealership. If yourvehicle cannot be driven, contact yournearest Lexus dealership for towinga...
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40 .labor at a geographically...labor at a geographically appropriatehourly rate multiplied by Lexus’ rec-ommended time allowance for therepair.If your vehicle requires emergencyrepair, Lexus assumes no liability for subsequent failures caused byimproper repairs or the use of non-Genuine...
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41 .IntroductionTHE IMPORTANC...IntroductionTHE IMPORTANCE OF SCHEDULED MAINTENANCEMAINTENANCE39Regular maintenance is essential to obtaining the highest level of per-formance, safety and reliability fromyour Lexus. It can also enhance yourvehicle’s resale value. This section of the Warr...
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42 .IntroductionMAINTENANCE A...IntroductionMAINTENANCE AND LEXUS WARRANTY COVERAGEMAINTENANCE40Maintaining your vehicle according tothe recommendations in this bookletis required to ensure that your war-ranty coverage remains intact. Youshould keep detailed records of vehi-cle maintenan...
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43 .IntroductionLEXUS DEALERS...IntroductionLEXUS DEALERSHIP SERVICEMAINTENANCE41To ensure that your vehicle receivesfirst-quality service and factory-authorized parts, Lexus recommendshaving maintenance performed by an authorized Lexus dealership. Tolocate your nearest authorized Lexusd...
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44 .IntroductionGENERAL MAINT...IntroductionGENERAL MAINTENANCE AND REGULAR USEMAINTENANCE42In addition to scheduled maintenance,your Lexus requires ongoing generalmaintenance such as fluid checks andvisual inspections. The recommendedguidelines for inspections are listedbelow. Please re...
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45 .IntroductionGENERAL MAINT...IntroductionGENERAL MAINTENANCE AND REGULAR USEMAINTENANCE43When Cleaning the Exterior•Working from top to bottom,apply lots of low-pressure waterto the body, wheel wells andunderside of vehicle to removedirt and dust. Wash the vehiclebody using a soft spo...
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46 .Scheduled Maintenance Log...Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE44Determining YourMaintenance Interval:Months vs. MileageLexus recommends obtaining sched-uled maintenance for your vehicleevery six months or 5,000 miles,whichever occurs first. For example: •If...
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47 .Scheduled Maintenance Log...Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE45If you drive only occasionally underany of the special operating condi-tions noted, it is not necessary to change the oil every six months or5,000 miles or to perform the addi-tional services l...
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48 .Scheduled Maintenance Log...Scheduled Maintenance LogComplimentary SecondScheduled MaintenanceService: 12 Months or 10,000 MilesLexus also provides your secondscheduled maintenance service at nocharge. The service is performed at12 months or 10,000 miles, whichev-er occurs first. To ...
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49 .Scheduled Maintenance Log...Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE47NOTES2013 GS 350_39-47a 11/18/11 8:24 PM Page 47
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50 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log486 Months or 5,000 Miles1❏Inspect and adjust all fluid levels❏Program Lexus Personalized Settings, ifrequested❏Reset maintenance reminder light❏Rotate tires3❏Visually inspect brake pads, caliper...
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51 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 491Applies to models with same size front and rear tires and wheels.18 Months or 15,000 Miles❏Inspect and adjust all fluid levels❏Replace Smart Key battery❏Reset maintenance reminder light❏Rotat...
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52 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5024 Months or 20,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Replace air conditioner filter❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, calipe...
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53 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5136 Months or 30,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Measure thickness of brake pads and runout of brake rotors❏Replace air conditioner filter❏Replace brake fluid❏R...
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54 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5242 Months or 35,000 Miles❏Inspect and adjust all fluid levels❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, calipers and rotors❏Check installation of driver’s floo...
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55 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5354 Months or 45,000 Miles❏Inspect and adjust all fluid levels❏Replace Smart Key battery❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, calipers and rotors❏Check in...
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56 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5460 Months or 50,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Replace air conditioner filter❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, calipe...
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57 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5572 Months or 60,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Measure thickness of brake pads and runout of brake rotors❏Replace air conditioner filter❏Replace brake fluid❏R...
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58 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5678 Months or 65,000 Miles❏Inspect and adjust all fluid levels❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, calipers and rotors❏Check installation of driver’s floo...
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59 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 5790 Months or 75,000 Miles❏Inspect and adjust all fluid levels❏Replace Smart Key battery❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, calipers and rotors❏Check in...
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60 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5896 Months or 80,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Replace air conditioner filter❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, calipe...
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61 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 59108 Months or 90,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Measure thickness of brake pads and runout of brake rotors❏Replace air conditioner filter❏Replace brake fluid❏...
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62 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log60114 Months or 95,000 Miles❏Inspect and adjust all fluid levels❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, calipers and rotors❏Check installation of driver’s flo...
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63 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 61126 Months or 105,000 Miles❏Inspect and adjust all fluid levels❏Replace Smart Key battery❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, calipers and rotors❏Check ...
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64 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log62132 Months or 110,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Replace air conditioner filter❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, cali...
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65 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 63144 Months or 120,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Measure thickness of brake pads and runout of brake rotors❏Replace air conditioner filter❏Replace brake fluid...
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66 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log64150 Months or 125,000 Miles❏Inspect and adjust all fluid levels❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, calipers and rotors❏Check installation of driver’s fl...
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67 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 65162 Months or 135,000 Miles❏Inspect and adjust all fluid levels❏Replace Smart Key battery❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, calipers and rotors❏Check ...
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68 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log66168 Months or 140,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Replace air conditioner filter❏Reset maintenance reminder light❏Rotate tires1❏Visually inspect brake pads, cali...
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69 .SCHEDULED MAINTENANCE LOG...SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log 67180 Months or 150,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Measure thickness of brake pads and runout of brake rotors❏Replace air conditioner filter❏Replace brake fluid...
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70 .EXPLANATION OF MAINTENANC...EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log68The following descriptions are provid-ed to give you a better understandingof the maintenance services thatshould be performed on your vehicle.The scheduled maintenance log indi-cates at...
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71 .EXPLANATION OF MAINTENANC...EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log 69Brake Pads, Calipers and RotorsCheck brake pads and rotors forexcessive wear; check brake rotorsfor runout. Check brake calipers forfluid leakage. Some models areequipped with direction...
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72 .EXPLANATION OF MAINTENANC...EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log70Engine Oil and Oil FilterReplace the oil filter and drain andrefill the engine oil at specified inter-vals. SAE 0W-20 oil is the bestchoice for good fuel economy andgood starting in cold...
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73 .EXPLANATION OF MAINTENANC...EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log 71Spark PlugsReplace at specified interval. Installnew plugs of the same type as origi-nally equipped. A qualified technicianshould perform this operation. Steering Linkage and BootsWith ...
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74 .ModelIn-service dateMilea...ModelIn-service dateMileage at deliverySelling dealershipSelling dealership phone numberVehicle Identification NumberVEHICLE IDENTIFICATIONMAINTENANCEScheduled Maintenance Log722013 GS 350_48-76b 11/18/11 8:58 PM Page 72
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75 .INDEXAir conditioner filt...INDEXAir conditioner filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48– 67*, 68Axle shaft boots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
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76 .74INDEXKeys . . . . . . ....74INDEXKeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Lexus Personalized Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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77 .75INDEXSpark plugs . . . ...75INDEXSpark plugs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55, 63, 71Steering linkage and boots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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79 .If your name or address ...If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or safety u...
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81 .81 ページ目のマニュアル00505–13WSG–GS350 PRINTED 12/112013GS 350WARRANTY AND SERVICES GUIDEOwner Amenities |Warranty Information |Maintenance Requirements2013 GS 350_cover b 11/18/11 9:16 PM Page cv1
