シボレーサバーバンの取扱説明書・マニュアル [全578ページ 3.04MB]
2009_chevrolet_suburban_owners.pdf
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Customer Assistance andInformationCustomer Satisfaction ProcedureYour satisfaction and goodwill are important toyour dealer and to Chevrolet. Normally, any concernswith the sales transaction or the operation of the vehiclewill be resolved by the dealers sales or servicedepartments. Sometimes, however, despite the bestintentions of all concerned, misunderstandings canoccur. If your concern has not been resolved to yoursatisfaction, the following steps should be taken:STEP ONE:Discuss your concern with a member ofdealership management. Normally, concerns canbe quickly resolved at that level. If the matter hasalready been reviewed with the sales, service, or partsmanager, contact the owner of the dealership or thegeneral manager.STEP TWO:If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, in theU.S., call the Chevrolet Customer Assistance Center at1-800-222-1020. In Canada, call General Motors ofCanada Customer Communication Centre at1-800-263-3777 (English), or 1-800-263-7854 (French).We encourage you to call the toll-free number in order togive your inquiry prompt attention. Have the followinginformation available to give the Customer AssistanceRepresentative: Vehicle Identification Number (VIN). This is availablefrom the vehicle registration or title, or the plate at thetop left of the instrument panel and visible throughthe windshield. Dealership name and location. Vehicle delivery date and present mileage.When contacting Chevrolet, remember that your concernwill likely be resolved at a dealers facility. That is why wesuggest following Step One first.7-2
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