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00505–12WSG–CTH PRINTED 9/112012CT 200hWARRANTY AND SERVICES GUIDEOwner Amenities | Warranty Information | Maintenance RequirementsTHE PURSUIT OF PERFECTION.2012 CT 200h_cover_a 8/17/11 10:52 PM Page cv1

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Your CT 200h is a gas/electric hybridvehicle that has both high-voltage DCand AC systems as well as a 12-voltsystem. Both DC and AC high voltageare very dangerous and can causepersonal injury, severe burns, electricshock and even fatal injury unless ap-pro...

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From everyone at Lexus, thank youfor purchasing one of our vehicles.Your Lexus is designed to deliveruncompromising luxury and perform-ance. We are committed to providingyou with an ownership experiencethat is second to none, and we lookforward to serving...

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TABLE OF CONTENTSOWNER AMENITIESComplimentary ServicesFirst Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . ...

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California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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COMPLIMENTARY SERVICESTo help ensure that your ownershipexperience is pleasant, convenientand trouble-free, Lexus provides youwith a variety of complimentary ser-vices. These services are describedon the following pages. Other valu-able owner benefits are ...

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•Reset maintenance reminderlight•Rotate tires•Visually inspect brake pads,calipers and rotors•Check installation of driver’sfloor mat•Road-test vehicleIf you do the majority of your drivingunder certain special operating con-ditions, additional items are i...

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COMPLIMENTARY SERVICESRoadside AssistanceLexus roadside assistance coverage is for 48 months from your vehicle’sin-service date, regardless of mileage.Coverage is provided 24 hours a day,365 days a year, for vehicles operatedin the United States, U.S. terr...

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Quality ControlYou may have noticed a few miles onthe odometer when you took deliveryof your Lexus. This mileage is a resultof the comprehensive process used toensure the quality of your vehicle. Thisprocess includes extensive inspec-tions during and after...

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OTHER BENEFITS AND ASSISTANCEtraining, equipment, quality and cus-tomer satisfaction. These repair cen-ters use Genuine Lexus Parts exclu-sively in the repair of Lexus vehicles.The Smart Key Your Lexus vehicle was made withtwo “Smart Keys” and an aluminumk...

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Both Lexus and your Lexus dealer arededicated to serving your automotiveneeds. Your complete satisfaction isour first priority. Should you have aproblem or concern, please take thefollowing steps to ensure the quickestpossible response:Step 1Discuss the si...

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Step 3If your concern has still not beenresolved to your satisfaction, Lexusoffers additional assistance through:National Center for DisputeSettlement (NCDS)P.O. Box 457Mt. Clemens, MI 48046(866) 272-4872Important: You must use NCDS priorto exercising rig...

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What types of disputes are eligible?NCDS resolves disputes involvingLexus product reliability and warrantyperformance that arise during thegreater of 1) four years or 50,000miles from the vehicle’s in-servicedate, whichever is earlier; or 2) theapplicable ...

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In addition to completing the cus-tomer claim form, please provideNCDS with the following information:•Vehicle year, make, model, VIN,mileage and date of purchase.•A brief description of your com-plaint and the actions you havetaken to resolve it.•What act...

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What types of decisions are ren-dered, and how do I know ifLexus will abide by the decisionof the arbitrator(s)?Arbitrated decisions are based onwhat the arbitrator(s) believe to befair and equitable after applying theappropriate legal standards. Remediesi...

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You have purchased one of the finestvehicles built in the world today, and itis backed by one of the finest war-ranties in the industry. This excellentwarranty coverage demonstrates notonly our confidence in Lexus vehicles,but also our commitment to everyL...

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Introduction15WARRANTY COVERAGESWARRANTYNew Vehicle Limited Warranty Basic Powertrain Specific Components Restraint Systems Corrosion Perforation Defect Performance Performance Long-Term Defect Emission Control Warranty Federal Californ...

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Your Warranties in Detail16GENERAL WARRANTY PROVISIONSWARRANTYWho Is the WarrantorThe warrantor for these limited war-ranties is Lexus, a division of ToyotaMotor Sales, U.S.A., Inc., 19001 SouthWestern Avenue, Torrance, California90509-2991, a California c...

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Your Warranties in Detail17LimitationsThe performance of necessaryrepairs and adjustments is the exclu-sive remedy under these warrantiesor any implied warranties. Lexus doesnot authorize any person to create forit any other obligation or liability inconne...

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Basic WarrantyThis warranty covers repairs andadjustments needed to correctdefects in materials or workmanshipof any part supplied by Lexus, subjectto the exceptions indicated under“What Is Not Covered” on pages19–20.Coverage is for 48 months or50,000 mile...

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workmanship of any seatbelt or airbag system supplied by Lexus, subjectto the exceptions indicated under“What Is Not Covered” on pages19–20.Coverage is for 72 months or70,000 miles, whichever occurs first.For vehicles sold and registered inKansas, the warr...

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This warranty also does not cover thefollowing:TiresTires are covered by a separate war-ranty provided by the tire manufac-turer. See page 34.Normal Wear and TearNoise, vibration, cosmetic conditionsand other deterioration caused bynormal wear and tear.Mai...

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If a dispute arises regarding your warranty coverage, please follow the steps described on pages 9–10. Please note that you must use theNational Center for DisputeSettlement before seeking remediesthrough a court action pursuant to theMagnuson-Moss Warrant...

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Emission Defect WarrantyLexus warrants that your vehicle:•Was designed, built andequipped to conform at the timeof sale with applicable federalemissions standards.•Is free from defects in materialsand workmanship that maycause the vehicle to fail to meetth...

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These warranty obligations do notapply to failures or noncompliancecaused by: •The use of replacement parts not certified in accordance withaftermarket parts certificationregulations.•The use of replacement parts notequivalent in quality or design toorigin...

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Evaporative Control System•Charcoal canister•Diaphragm valve•Fuel filler cap•Fuel tankHybrid System•Battery control module (batteryvoltage sensor) (8/80)*•Battery thermistor•Generator•Hybrid battery*•Hybrid battery junction block•Hybrid control module (pow...

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You are responsible for performanceof the required maintenance indicatedin the Owner’s Manual and this guide.Lexus will not deny a warranty claimsolely because you do not haverecords to show that you maintainedyour vehicle. However, any failure ornoncompli...

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If your vehicle fails an EPA-approvedemissions test, you may make a claimunder the Emission PerformanceWarranty. To do so, take your vehicleto an authorized Lexus dealership andpresent a copy of the emissions testreport. Also, take your maintenancerecords ...

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We (the dealership) want you to knowthat at the time your new Lexus vehi-cle is being delivered:1) On the basis of written notificationfurnished by Lexus, we have knowl-edge that the vehicle is covered byan EPA Certificate of Conformity.2)We have visually ...

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The California Air Resources Board(CARB) and Lexus are pleased toexplain the emission control systemwarranty for your 2012 vehicle. InCalifornia, new motor vehicles mustbe designed, built and equipped tomeet the state’s stringent anti-smogstandards. CARB r...

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1) For three years or 50,000 miles,whichever occurs first:•If your vehicle fails a smog-checktest, all necessary repairs andadjustments will be made byLexus to ensure that your vehiclepasses the test. This is yourEmission Control System PERFORMANCE WARRANT...

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These warranty obligations do notapply to failures or noncompliancecaused by: •The use of replacement parts not certified in accordance withaftermarket parts certificationregulations.•The use of replacement parts notequivalent in quality or design toorigin...

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Hybrid System•Battery control module (batteryvoltage sensor)•Hybrid battery*•Hybrid battery junction block(including system main relay)•Hybrid control module (powermanagement control module)*•Inverter with converter*•Transaxle (including motor andgenerator...

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To ensure optimum performance and maintain the quality built into your vehicle’s emission control sys-tems, Lexus recommends the use ofGenuine Lexus Parts when servicingor repairing the systems.Warranty coverage is not dependentupon the use of any particul...

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If a Lexus dealership is unable tocomplete repairs on your vehiclewithin 30 days, you may have therepairs made under Lexus’ provisionsfor emergency warranty repairs. Seepage 37 for details.If you have questions or concernsabout your vehicle’s California em...

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The tires that come as original equip-ment on your vehicle are warrantedby their manufacturer and not Lexus.Please refer to the tire warranty state-ment included with the owner infor-mation in your vehicle.To obtain warranty service for a tire,take the tir...

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You are responsible for ensuring thatyour Lexus is operated and main-tained according to the instructions in the Owner’s Manualand the“Maintenance Information” section of this guide.You should keep detailed records ofvehicle maintenance, since undersome ci...

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Warranty coverage is not dependentupon the use of any particular brandof replacement parts. However, Lexusrecommends using only GenuineLexus Parts when you need to replacea part on your vehicle. Like all Lexusproducts, Genuine Lexus Parts arebuilt to the h...

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In the United States, U.S.Territories and CanadaTo obtain warranty service in theUnited States, U.S. territories orCanada, take your vehicle to anauthorized Lexus dealership. If yourvehicle cannot be driven, contact yournearest Lexus dealership for towinga...

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any parts that were removed from thevehicle. You will be reimbursed forwarranted parts at the manufacturer’ssuggested retail price and warrantedlabor at a geographically appropriatehourly rate multiplied by Lexus’ rec-ommended time allowance for therepair....

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IntroductionTHE IMPORTANCE OF SCHEDULED MAINTENANCEMAINTENANCE39Regular maintenance is essential to obtaining the highest level of per-formance, safety and reliability fromyour Lexus. It can also enhance yourvehicle’s resale value. This section of the Warr...

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IntroductionMAINTENANCE AND LEXUS WARRANTY COVERAGEMAINTENANCE40Maintaining your vehicle according tothe recommendations in this bookletis required to ensure that your war-ranty coverage remains intact. Youshould keep detailed records of vehi-cle maintenan...

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IntroductionLEXUS DEALERSHIP SERVICEMAINTENANCE41To ensure that your vehicle receivesfirst-quality service and factory-authorized parts, Lexus recommendshaving maintenance performed by an authorized Lexus dealership. Tolocate your nearest authorized Lexusd...

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IntroductionGENERAL MAINTENANCE AND REGULAR USEMAINTENANCE42In addition to scheduled maintenance,your Lexus hybrid vehicle requiresongoing general maintenance such asfluid checks and visual inspections.The recommended guidelines forinspections are listed b...

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IntroductionGENERAL MAINTENANCE AND REGULAR USEMAINTENANCE43•When cleaning carpet, removedirt and dust with a vacuumcleaner. Apply a foaming-typecarpet cleaner with a sponge orbrush, allowing cleaner to workfor a few minutes to loosen dirt.Continue by rubb...

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Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE44Determining YourMaintenance Interval:Months vs. MileageLexus recommends obtaining sched-uled maintenance for your vehicleevery six months or 5,000 miles,whichever occurs first. For example: •If...

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Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE45If you drive only occasionally underany of the special operating condi-tions noted, it is not necessary to change the oil every six months or5,000 miles or to perform the addi-tional services l...

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Scheduled Maintenance LogComplimentary SecondScheduled MaintenanceService: 12 Months or 10,000 MilesLexus also provides your secondscheduled maintenance service at nocharge. The service is performed at12 months or 10,000 miles, whichev-er occurs first. To ...

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Scheduled Maintenance LogSCHEDULED MAINTENANCE LOGMAINTENANCE47NOTES2012 CT200h_39-47b 8/17/11 11:27 PM Page 47

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log486 Months or 5,000 Miles1❏Inspect and adjust all fluid levels❏Program Lexus Personalized Settings, ifrequested❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log4918 Months or 15,000 Miles❏Inspect and adjust all fluid levels❏Replace Smart Key battery❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check inst...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5024 Months or 20,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check installation...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5136 Months or 30,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Reset maintenance reminder light❏Rotate tires❏Replace air conditioner filter❏Replace brake fluid❏Replace engine a...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5242 Months or 35,000 Miles❏Inspect and adjust all fluid levels❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check installation of driver’s floor...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5354 Months or 45,000 Miles❏Inspect and adjust all fluid levels❏Replace Smart Key battery❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check inst...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5460 Months or 50,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check installation...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5572 Months or 60,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Replace air conditioner filter❏Replace brake fluid❏Replace engine air filter❏Replace Smart Key battery ❏Reset mai...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5678 Months or 65,000 Miles❏Inspect and adjust all fluid levels❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check installation of driver’s floor...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5790 Months or 75,000 Miles❏Inspect and adjust all fluid levels❏Replace Smart Key battery❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check inst...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log5896 Months or 80,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check installation...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log59108 Months or 90,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Replace air conditioner filter❏Replace brake fluid❏Replace engine air filter❏Replace Smart Key battery❏Reset mai...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log60114 Months or 95,000 Miles❏Inspect and adjust all fluid levels❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check installation of driver’s floo...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log61126 Months or 105,000 Miles❏Inspect and adjust all fluid levels❏Replace Smart Key battery❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check in...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log62132 Months or 110,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check installati...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log63144 Months or 120,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Replace air conditioner filter❏Replace brake fluid❏Replace engine air filter❏Replace Smart Key battery ❏Replace...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log64150 Months or 125,000 Miles❏Inspect and adjust all fluid levels❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check installation of driver’s flo...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log65162 Months or 135,000 Miles❏Inspect and adjust all fluid levels❏Replace Smart Key battery❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check in...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log66168 Months or 140,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Reset maintenance reminder light❏Rotate tires❏Visually inspect brake pads, calipers and rotors❏Check installati...

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SCHEDULED MAINTENANCE LOGMAINTENANCEScheduled Maintenance Log67180 Months or 150,000 Miles❏Replace engine oil with 0W-20 oil; replace oil filter❏Replace air conditioner filter❏Replace brake fluid❏Replace engine air filter❏Replace engine coolant (see page 7

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log68The following descriptions are provid-ed to give you a better understandingof the maintenance services thatshould be performed on your vehicle.The scheduled maintenance log indi-cates at...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log69jump-start to the 12-volt battery, con-tact your Lexus dealership. Any repairs to the hybrid battery orhybrid system should be performedby a qualified technician followingprocedures in L...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log70Engine and Inverter CoolantsWhen inspecting, visually check theengine and inverter coolant levels on the see-through reservoirs. Addcoolant as necessary. When replac-ing, drain the cooli...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log71Exhaust Pipes and MountingsVisually inspect the exhaust pipes,muffler and hangers for cracks, deterioration and damage. Start the engine and listen carefully for any exhaust leakage. Tig...

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EXPLANATION OF MAINTENANCE ITEMSMAINTENANCEScheduled Maintenance Log72Tire RotationSee your Owner’s Manualfor tirerotation requirements. Check tirepressure and check tires for damageand uneven wear. If the vehicle isequipped with a spare tire, check thecon...

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VEHICLE IDENTIFICATIONMAINTENANCEScheduled Maintenance Log73ModelIn-service dateMileage at deliverySelling dealershipSelling dealership phone numberVehicle Identification Number2012 CT200h_48-76a 8/17/11 11:34 PM Page 73

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74INDEXAir conditioner filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48– 67*, 68Axle shaft boots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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75INDEXInspections, general maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42–43Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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76INDEXSmog-check tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26, 32 Spark plugs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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If your name or address has changed or if you purchased your Lexus as a used vehicle, please complete and mail the attached card, even if your warranty coverage has expired. This will enable Lexus to contact you with important product or ...

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11-TCS-05328_LexusWMG_BRC_PerfCard_1_1F_lm.indd 2 8/17/11 10:37 PM

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Your CT 200h is a gas/electric hybridvehicle that has both high-voltage DCand AC systems as well as a 12-voltsystem. Both DC and AC high voltageare very dangerous and can causepersonal injury, severe burns, electricshock and even fatal injury unless ap-pro...

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00505–12WSG–CTH PRINTED 9/112012CT 200hWARRANTY AND SERVICES GUIDEOwner Amenities | Warranty Information | Maintenance RequirementsTHE PURSUIT OF PERFECTION.2012 CT 200h_cover_a 8/17/11 10:52 PM Page cv1